Regency Pointe

Renting here was horrible from the beginning. Almost all of the other tenants are college students so there was frequently loud music late into the night. Often the floor would vibrate from the noise during my childrens' nap time. None of the windows sealed well so we had almost constant cigarette smoke in our apartment from the surrounding apartments. One time someone threw up on the concrete right outside our door and it stayed there for weeks before the maintenance crew would come clean it up. Broken beer bottles and junk mail littered the common areas. There is visible illegal drug use as rolled roaches can often be found outside in the rocks and there were even several rolled roaches and holding pins scattered on our porch and in our living room when we moved into our apartment. The apartments are very poorly constructed. Walking across the living room made the entire apartment visibly move and we had to put shims under all of our bookshelves to keep them from tipping over due to the unevenness of the floor. All of the woodwork had water damage and the tile in the bathroom was peeling at the edges. The kitchen appliances were very worn but functional. Each month we got a bill for water which would occasionally be very high due to estimated usage and adjustments. Gas, waste water, and trash were paid. The was "free" wireless internet, but this was often unusable due to high traffic and low bandwidth. We could only rely on being able to access the internet between 6 AM to 3 PM after which it would be totally unusable. The office staff would often be gone during normal office hours, which made it very difficult to schedule a walkthrough when we moved out. We were moving locally and took two weeks to move, but the office staff was never available at a time we could meet for a walkthrough. We asked her to call us if there were problems and turned in the keys after we spent a week of evenings cleaning. We left the apartment in much cleaner condition than when we moved in, so we trusted her to call us if there were to be deductions. There were not calls. Two weeks after our lease ended, we got our deposit back with deductions for a cleaning crew ($80), oven cleaning ($25), and replacement of the stove drip pans ($20). The reasons given for the cleaning crew were fingerprints on the bedroom mirror, soap scum in the bathroom tub, dusty ceiling fan, tiny food particles in the dishwasher, and black marks in the oven. Now we may have genuinely forgotten the dishwasher, but I know for a fact that we cleaned every part of the rest of the apartment including the mirrors, tub, fan, drip pans and oven. That apartment was filthy when we moved in but we left it in much better shape than we found it. According to the laws concerning rentals, a landlord can only deduct charges for "excessive filthiness" not for the light cleaning that the disposition sheet described. These deductions are illegal. We spent the better part of the past two weeks leaving polite messages at the apartment office for clarification of the charges but only today, 2 weeks later, had a reply. The manager had a very uncaring attitude when asked to explain the charges and refuses to return the rest of the deposit. We have rented for years and between myself and my husband we have had 15 leases. We have never ever had any part of our deposit withheld. Don't rent here!

Bad management, expensive rent and horrible air conditioner. I had to live here for a year under bad conditions specially with the air conditioner, 85 degrees inside during the summer is not pleasant. Management never answer the phone, and never attend complaints about the air conditioner, there are better places in town with refrigerated air and you will pay the same for rent.