My husband and I are early risers.we enjoy starting our morning by getting valeros banana nut cappuccino. It's the only gas station in town that always have it.anyway,one morning out of no where a woman who was working approached my husband and flat out accused him of shoplifting! She asked him to put back whatever it was he took...confused,my husband emptied out all his pockets and calmly said he didn't know what she was talking about.but at her request,he complied.when she saw my husband hadnt stolen anothing,she said,"well you must of gotten rid of it already.."really?I was up hauled by this.we have always had good experiences here.the woman asked my husband not to come back to the store...but can she do that?she accused my husband of shoplifting when it was clear she had been the one who made a mistake!I'm really upset because I feel this woman should have lost her job over this. Not only did she make a wrongful accusation but she really humiliated my husband..
Always friendly, providing great service.
There are not low enough stars for this particular Pic-Quik location. It's a shame how 1 or 2 bad apples can totally leave a bitter taste in your mouth towards the whole place. I got gas tonight here, which for my truck is $90, and a basic car wash to rinse the hay off my truck. The gas pump where I got it did not have the car wash details and I had just washed & waxed it the other day, but I got hay today so it was dusty. I wasn't aware that the basic wash does not dry your vehicle. I thought something was wrong with the washer. I sent my daughter in to tell them, so they could turn the dryer on and they said I got the wrong wash, only the ultimate does a dry. I went in and explained that its not listed on the pump I was at, and showed her which one. So she goes and puts a sign on it and then says it does and I'm calling her a liar. I have a Father's Day coupon for a free ultimate wash but I just waxed it and didn't need the wax. Had I known that only the ultimate offered a dry, I would have just used my free one. The lady got belligerent and rude, said I was cussing at her, when I wasn't, and said if I had asked her for help then she would have helped me. Wth did I go in for, if not for help? I sent my daughter in, then I went in, and I was going to let it go, it's a spot free rinse, right? But as I was driving out of the lot, it was drying with spots all over my windshield. And since I JUST waxed it the other day, I do not want to have to redo it. So I went back in and said I need a refund or to just re-do it with a dry. The lady? looked like she just came out of prison and said I was calling her a liar and I was cussing at her. Um, I wasn't, but I sure was ticked off at that point! I wasn't mad at first, in fact I let a whole bunch of customers go ahead of me in line, until she told me that I was calling her a liar. It was a $4 car wash!!!! Seriously??? I am not paying for my truck to get waxed again, nor am I going to sit outside in 100+ heat and dry it. Nor do I need attitude from a power tripping ex-con! There are plenty of other Pic Quik's in town, pic another and save yourself the drama! The only other lady working there was also giving attitude, told the one I ended up talking to, "you deal with her".