The staff here at Dna Ink were EXTREMELY helpful and friendly when I came in for my vertical lebret piercing. The apprentice was very knowledgable and she answered all my questions, which I had a lot of. The guy was the one who pierced me and he did go over the sterilization process very quick but when I asked him what he just said and what it ment he took the time very happily to explain to me what it all ment. He was very professional and friendly . The piercing hurt but not unusually so. All piercings are going to hurt somewhat but in my experience of getting pierced he was very gentle and quick!! I will be comming back here for all my piercings and now even a tattoo. I recommend this place to anyone and everyone wanting any type of body art.
Customer service is everything when I go to an establishment and these guys were extremely rude.I went in there already having 1 labret piercing (that I got at another shop) and I was looking to get another. They guy who pierced me was way horrible at it. I could tell because when I got my first piercing, I didn't even feel it go in -- there was absolutely no pain. This guy was a butcher in comparison. He grabbed my lip really hard and found it necessary to be very forceful and shove the needle in roughly. He obviously doesn't know what he is doing because if you know how to use a hollow needle it does all the work for you. As a result of his roughness my piercing took a long time to heal and got infected, which absolutely did not happen when I got my other one put in. And my buddy's also got infected to the point where he had to take them out!Also, the piercer was VERY rude. Not friendly at all, trying to rush us out, and told us all the care instructions in a very fast auctioneer's voice because he didn't care if we actually knew the care instructions, he just wanted to get us out of there. I have heard he does that with everyone and I really didn't care for being treated like anything but a valued customer. Also, the woman at the front desk was very rude too. She made no move to greet us or ask what we needed or if we had any questions. She pretty much ignored us from the moment we walked in except when she gave me forms to fill out.overall, the thing that bothered me most wasn't the lack of skill, but the blatant rudeness. I hate shops like this one because I want to feel like I am in a welcoming and comfortable environment when I am trusting someone to perform a body modification on me, and these guys just want your money and for you to get out. They were jerks and I would never go there again for a piercing, and not for a tattoo either.