Couldn't be happier with the level of care I received. It's truly amazing to me in the hands of specialists along with a very nice and knowledgeable staff. Great experience.
Serving the Largo Area.
From Business: Doctors James A. Williams, Jr., O.D., Katherine L. Henning, O.D., Amber K. Gunter, O.D., and Dr. Nathan Williams, O.D. are dedicated to providing the most compreh…
The staff was excellent from start to finish. From scheduling through visiting the office, I felt valued at every step of the way. Dr. Johnson was very attentive and explained things very well.
This doctor crossed ethical lines that prompted me to change physicans during a sensitive post-operative period. His comments ranged from jokes about domestic violence to sexually inappropriate language. When I took my concerns to the “Director of Operations” she questioned whether I had “misheard” or “misunderstood” what this doctor said, and assured me she would “research” the issue. In the ensuing conversation, she referred to patients at this eye clinic as “old ladies” not ten minutes after professing “this practice prides itself on professional and respectful care.” I was given conflicting instructions regarding post-operative eye drop instillation, and when I tried to clarify the instructions with the prescribing doctor, he couldn’t be bothered to listen to my questions before telling me to “continue taking them as you are” and hanging up, without a clear understanding of how I was taking them. ¬¬Worst medical experience of my life! If he were the last retinal surgeon on earth, I would not subject myself to his “care.”Billing “errors” were greater than two thousand dollars, which included the billing department insisting I had to pay a $1200 deductible, even though it had already been met, and charging “out of network” fees when both the MD and surgery center were in network. Prior to surgery, I asked specifically about additional billing and was never told about any out of network charges. The person in the billing department could not explain any of the billing charges to me and I had to go to the director of the billing department with the issue. Not a single person apologized for any of these errors. On the upside, the clinic receptionists and the young lady who scheduled me for surgery were professional, efficient, and a pleasure to interact with. The nurses at the surgery center were kind, knowledgeable, and generous with warm blankets. The van service was very convenient and the driver thoughtful and helpful. They should give lessons on common courtesy to the “higher-ups.”