Hammerhead's Ace Hardware
1015 W Bay Dr, Largo, FL 33770
|Mon - Fri:|
Wheelchair Accessible: Yes
Price Range : Average
Parking: Lot, Private
Bike Parking: Yes
HAMMERHEADS ACE HARDWARE TAKES ADVANTAGE OF HURRICANE IRMA VICTIMS
I attempted to return an unused cooler today. The cooler remains unused, brand new, plastic fully in tact, tags secured, etc. The Manager on duty at 11:45am will not honor the store's everyday return policy stating that this item is now considered "hurricane related" and is now non-returnable. I was never made aware of this or I would not have purchased. The Manager recognizes the item is in brand new, unused condition, but points to Hand Written paper signs that are now taped on register counters. The Manager confirmed that if I had purchased this item one month ago, I would be able to return it, but because I purchased last week, he will not accept the return. This item is too heavy for us to lift and will not be able to be used by us. This ACE HARDWARE location was very quick to take customer's money last week as they frantically prepared for a possible Cat 5 Hurricane, but now refuses to honor their everyday return policy and accept unused items and refund customers.
The Manager also stated that this is the current policy of Home Depot and Lowes. He was incorrect as I easily returned items to these stores today and was serviced with a smile.
I simply request that this location honor their everyday Return Policy that customers are familiar with.
Whatever you're looking for, HammerHead's Ace Hardware has it! Many times I could not find an item at Walmart, Home Depot or other stores, but I have found it here! Got a free afternoon? Go enjoy browsing through their super clean fun atmosphere. Like no other!