I had a problem child phone. Xavier, one of the Sales Advocate, was initially the one to help me. He has been there before when I've had problems. The first time I met him, he was new, but it didn't stop him from doing his best to help me. He is an asset to the store and has a killer smile. Today was no different. My phone has a mind of it's own; it goes on and off at will, and to date, it has only done it in front of me. Problem/s finally demonstrated themselves in front of Xavier, and he kept his sense of humor even though there was no explanation other than old age, for the problem/s. Half way through my time in the store, the manager, EJ, arrived. He also worked with me to help figure out what was going on with my phone. I decided to buy a new one. Both gentlemen were easy to talk to and gave me as much time as I needed to figure out what kind of phone to get to keep me within budget, demonstrate what each phone could do, and keep it simple enough to not confuse this dinosaur. Xavier left when his shift was over and EJ finished copying over the information from my old phone, showing me a bit about the new one, and getting me on my way after a long day. I am one happy customer. The staff at Cricket in the Largo Mall is simply the best. I've had Cricket service for almost 3 years. The service is great, the staff is friendly and knowledgeable, and the store is convenient. If you need a new phone, this is the place to go. They take good care of you!
Took my phone in for repair with SquareTrade for a Samsung S7 Edge. Paid up front for repair. Took a week to get the part and no call. The phone was fully functional just cracked glass. Although they claimed they had to replace both the glass and the digitizer. Finally called them to be advised the part was in. Took the phone in for repair was told 2 hours. It took 4 hours with no call and I had to keep checking back from another phone. I get the phone back, the home button is sticking and the back button not lighting up right. Left a message requesting call back. No call back. Called again and was told that the home button and lights will sometimes reseat after use not to worry about it. Two days later, picked the phone up after charging and the screen cracked from the home button and ran a horizontal line across the screen from that crack. I take it back, show them, and they don't have the part (must order). Since it was still working, I took it with me out of town. Came back and by this point it had more damage since it was already weakened. They replaced it, but did even more damage. After receiving the phone back, it now has a crumpled microphone near the ear, does not charge from the charging port, the home button wobbles back and forth, and it overheats while charging. Was told I have to file another claim and pay a new deductible for their work because they ate $300 on the part that they replaced as a result of their faulty repair. If a shop doesn't fix something right, and provides a lifetime warranty, that's exactly what they should do. Do not use! I now have to pay another deductible (after paying them cash) to get my phone replaced directly through SquareTrade
The person that helped us his name was Daniel Brooks and he was the biggest BS artist I have ever met he refused to help us and all he did was try to sell us another line instead of helping my husband get his phone fixed which is stuck in reboot mode don't ever go to the store the manager was rude to I'm switching from Verizon to any other account just because of this man you lost our business and you continue to lose more business because of Daniel Brooks I hope you get fired for being such a jerk
The guy there tried to pull a bait and switch. He told me that with the phone I was purchasing it included a $150 bluetooth speaker,which was complete BS because they jacked up the price of the phone a $150. Dishonest scumbags. Avoid this place.