As others have already pointed out my experience with Sony Repair was so awful that I'd rather pay for 3rd party warranties than get any service from them. This is a camera I love and have recommend numerous times and probably at least a dozen people have bought it on my advise. They have now lost my business forever.......... Felt completely helpless and cheated. I was polite and accurate the entire time but was treated as if I was the one to blame. They can literally be at fault and then claim it's your fault! Felt like I was in a system where I was wrong and not even allowed to submit any proof while they had no proof. The customer is there lowest priority--worst customer service I have ever experience.......... HERE IS A SUMMARY: *** Paid the $220 flat service fee to fix a camera that I can get new for $440!!! *** 4 weeks (over two services) when I have no camera with no response *** Send me back a camera that was still majorly defective *** 8 frustrating hours on the phone with multiple Sony reps trying to resolve issue *** Never call back even after saying they will numerous times *** Don't follow their own policies and ignore you when you point it out *** Refuse to listen and escalate the issue--you're simply not worth it to them *** Make statements without any proof *** But refuse to even allow me to send photos proving they are lying *** I just could not take it anymore and just consider my money and time stolen.......... Here are some of the reps I chatted with: Mel (C7FD), Jaz (C2ZC), Isabelle (C7G5), Ria (CJWU). The Tech Rep never even bothered to call back so I only know his name is Andy.......... Please do yourself a favor and get a 3rd Party warranty or take it to a local shop.
This is the worse service I ever saw!!! I sent my camera to repair on november 8 2012, and until now I didn't receive anything!!! All the time I call them, they say they are going to see what is happening and call me and they never called me back!!! Last time, they said they lost my camera and that they were going to send me a new one and until now I didn't receive anything!!! It was beggining of june!!! Today, I called them again and they said the problem is that I call one or two times per month and that I needed to call everyday!!! What???? I was not supposed even to be calling!!!
Live customer service at this location is excellent. I was debating on whether to get the latest ipad or a kindle fire and Alex from their computer dept. was outstanding! He was able to provide me with the pros and cons for each device; he even went as far as to show me some of the features--through their in-store display. Another young lady by the name of Clarissa was very helpful when it came to pre-ordering information in the game dept. she was able to explain everything in a timely manner and even asked if I had any questions at the end. Overall their customer service was excellent. Not to mention they have people greet you right when you walk in! It's a very lively experience they'll offer to assist you as soon as you walk in--yet not in a pushy manner. Usually I have to bring my daughter along because she's more in tune with the latest technology but when I come to this Best Buy I feel like I'm in good and cable hands. Thank you for the service!