Laredo, TX Autozone

Horrible! Horrible!! Straight out of the worst rude people ever in Laredo, TX! Avoid Virlar's on McPherson!! They call the cops on you when you complain because you want to return a part and get the right one. You can't return items without a receipt even if you bought it 2 days ago, even if they have you on camera, and even if they can verify your purchase on their POS system. They don't do even do even exchanges. NO PROFESSIONALISM OR CUSTOMER EMPATHY SHOWN. They will keep your hard earned money & send you home with an unwanted item. There is no customer service at this place! I wonder if everyone gets together and calculate the money they've refused to return to customers. Maybe it's enough to Sue them! "No compren en Virlar's xque te tratan mal y le hablan a la polecia por quejarte y no te devuelven las partes ni hacen devoluciones sin tu recibo. Muy mal servicio al cliente."

I had my truck over their for transmission oil change and the rear view camera Camera was still messing up My gas tank was empty The mileage in and out was the same on the invoice was the same and they called me that they test drive the truck to check the transmission so their is a discrepancy right their They broke the ford emblem on the rear of the truck Reprogrammed my truck and erased the tunner I had in it And Jose A. Martinez lic# 7604Left his sons jacket in my truck I can only guess that he used it for personal stuff Took it back they fixed the cameraReplaced the emblem Can't do nothing about my tunner

Excellent parts department. Helped me with everything i needed and always keeper me informed on when my parts were to arrive.

Worst customer service ever! Their policies are adjusted according to how you look. They are extremely rude over the phone and in person even worst! Their bad manners and high esteem of themselves shows that this city needs another body part store asap! You are better off finding the parts cheaper online.

Garbage. Agreed to the terms, signed the docs took my car home. Next day they called saying I needed a co signer AFTER all the LEGAL DOCUMENTS were signed and I had the car? Absolutley not. Idiots.

Worst service ever! The company I work for had my feet vehicle delivered to this dealership. My point of contact was Felix Garcia. I call him over a month ago. He gets my information and told me he would call me as soon as he located the vehicle. Weeks went by, I go by, he says the vehicle is in the back but he needs days to preform a delivery checklist, he reads my information back to me and tells me he will call me on its done. I never heard frim him, I go by, the vehicle is parked in front of the dealership, I go pick it up, a Mr. Vela interjected and says he is not in today. I ask to talk to his supervisor and am told he doesn't have one. Mr. Vela goes on to say he has his own hours due to not having a boss. Mr. Vela makes the fact that I can't get my vehicle my fault for not comming the day before.

Never again! "Lo varato sale Caro." I brought my vehicle to replace a window, and ended up needing to replace the scratches left behind by the installation process. Nobody took responsibility for the mistake, so definitely no recommendations from my part anymore. If you can go somewhere else, do it!

BAD SERVICE The Service Department should not be calling themselves Quality Service. Asking one to leave their vehicles there all day for a car wash to to change a light bulb.Or questioning the validity the customer's paperwork, when they themselves have issue it.That's calling the customer a cheat and a liar.

Great experience with staff and especially our car salesman (Ricky). Always willing to help to get you the vehicle you want. Manager very humble with satysfying a customer in any way he can. I would definitely go back and buy a new car with them. I recommend anyone to make a purchase there.

Parts never in stock, poor service...do NOT waste your time here!