Live customer service at this location is excellent. I was debating on whether to get the latest ipad or a kindle fire and Alex from their computer dept. was outstanding! He was able to provide me with the pros and cons for each device; he even went as far as to show me some of the features--through their in-store display. Another young lady by the name of Clarissa was very helpful when it came to pre-ordering information in the game dept. she was able to explain everything in a timely manner and even asked if I had any questions at the end. Overall their customer service was excellent. Not to mention they have people greet you right when you walk in! It's a very lively experience they'll offer to assist you as soon as you walk in--yet not in a pushy manner. Usually I have to bring my daughter along because she's more in tune with the latest technology but when I come to this Best Buy I feel like I'm in good and cable hands. Thank you for the service!