Worst customer service ever. Slow replies, incompetent workers, and a total lack of caring/apathy. Can't even bother to call their customers back. Told us a day to get my wheel for a Chevy Impala and it's past and it's still not in. I have to have my car for commuting to MSU everyday and I'm sharing cars with people right now which is a total pain because any other place would have had this job done already. If we would have known this would have been such a hassle from this company I wouldn't have bothered at all. Definitely will be telling other people not to bother with this place/people! HASSLE HASSLE HASSLE NOT WORTH THE HEADACHE!!!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY!
3503 W Saint Joseph StLansing, MI 48917
From Business: NAPA Know How. More than 85 years ago, the National Automotive Parts Association (NAPA) was created to meet America's growing need for an effective auto parts dis…
The morning of Oct 9, 2015 I called for a part (Fuel Injector Module) which they had listed on car-part.com for 160 or so. I told the guy I would be driving from 2 hours from Detroit for it and he said it should be pulled by the time I get there as it is still on the truck. When I got there he said I needed to wait at 30 min because the guy was busy. I waited in the car 1 full hour. While I was waiting I saw one of their workers walk out with the part I was supposed to get. When I walked in I was told someone must have stolen the part because it was no longer on the truck. After making me drive 2 hours and lying to me they changed their mind on selling the part individually. They decided not to seperate the part from the engine after listing it for sale for 160. They had the worker that I saw come out with the part in his hand remove it from the truck while I was waiting so that they could show me the car without it and said someone stole it from their inventory although it was still in their inventory. Very bad people please dont do business with them as you will regret it. They are very shady and dishonest..I am a man of my word and dont lie to anyone for anything like you punks.
They had exactly the used tire I was looking for. 10 minutes in and out. Perfect.
Spoke with Dave and needed a hard to find item due to rust and he got right on it for me. Very helpful and my customer will be happy to finally get their car on the road. Gary Thomas/LENTZ USA Kalamazoo