I love this location, everyone there is friendly and helpful. Besides that where else has such a gorgeous assist. Manager
I love this place, they have great selection of pipes, vapes, and cigars, but I enjoy the friendliness of the woman that, I assume owns the place. She brightens my day every time I go there. She rocks!
These dudes are obviously stoned or on something, especially the grown man with braces. Haha He tried to tell me how he hooked me up with organic cotton for my drip vape, claiming 5 cotton balls were a $15 value. You can purchase a whole bag for $5 at Wally's. The whole time I'm in there nobody was vaping, until I asked a question about vaporizers. All of a sudden I felt like I was in a electric hookah lounge. Showing off their BS. It was entertaining for sure, but these guys are a joke. For quality juice and vapes go to Kalamazoo vapor shop(or something along that line) it's in Frandor so less than a minute from this party store atmosphere. These guys do have great cigars but be careful of the man with braces. Haha! He's shady as F***.
I love going here! I have never been dissapointed and the service is always excellent
I had a major problem with a manager at another location so I call this location to find out how to file a complaint with the corporate office. The guy was really busy with other customers and said he would call me right back. Instead of calling me back, he called the manager at the other location, whom I wanted to file a complaint about, and that manager called me on my cell phone. When I originally told the first guy about the unfortunate situation with the other manager I was rather specific about not wanting to deal with the other location's manager, yet he didn't call me back and gave my number to the other manager anyways. Ridiculous and unacceptable behavior! I'm done with all Wild Bill Tobacco locations.
It's a little shop across the street from Staples with a good selection of vaping/e-cig hardware and a large selection of e-liquid/e-juice that they make in-house. The customer service is exceptionally good with very knowledgeable staff. The atmosphere is relaxed. They even have a comfortable couch to help their customers relax. They also have a small work station with tools so you can rebuild your atomizer on the spot. This place hasn't been around long, but has a really good start. I've been to the chain tobacco stores in the area and haven't been impressed with their customer service. I wish I had tried this place sooner.
The manager is rude! I've had several unfortunate incidences with him and I'm done. I've found another local e-cig supplier where the prices and selection are just as good, but with superior customer service.
Ever since I moved to Lansing I have shopped here and had only one bad experience. The bad experience was an employee who just sucked at her job. I go there for my vaporizer liquid. Although they are a smoke shop they do help people quit an promote quitting through use of non nicotine vapor. It worked for me and ill continue going there for great prices and good service :)
These guys wouldn't stop giving free samples to the guy in front of me. I prefer The Tobacco Shoppe. They are friendly and even help you over the phone.
I was the guy on the phone, and he was helping me! Wait your turn...