Horrible customer service! I called in after they made a mistake on my account and refused to do anything but offer me a loan until the issue resolved itself.
4510 S Pennsylvania AveLansing, MI 48910
I don't suggest banking with this place they closed my checking account and never contacted me about the issue.... I am closing my savings and taking my business else where
If I had a choice I would give a No Star, but I can't. Here is why...This Credit union is the worst!! This looks like some generic response to a complaint against them. It's obvious they didn't even read what this writer complained about. You may have lower rates, but you make doing business with you a NIGHTMARE! My girlfriend made the mistake of using you guys to finance her vehicle. She has already received a few threatening letters. This has been in the first 4 months of the loan. Once because you were sending her payment book to the wrong address and then you called her saying that she is late on her payment and threaten her of repossession. My girlfriend told you that she didn't know anything was due because she never got the payment book. You told her it's not Case's fault they have the wrong address and that she needs to straighten it out with the dealership. In the meantime, you added late fee's to her loan?? Come to find out after talking to the dealership, it was your mistake on the address. The next threat letter came a couple months later saying she will be charged a higher premium because you said she didn't provide proof of insurance from the beginning of the loan...And again, you were wrong. After looking into it, you saw that the sale wasn't completed for a few weeks later due to some mechanical issues the dealership had to correct before the sale would be finalized. There was another letter between there, but I can't remember why. All I know is, every time she see's a envelope with CASE CREDIT UNION on it, she is afraid to open it because god only knows what you are going to threaten her about next. I make sure everyone I know knows about this place and to AVOID it at all costs! You are a very rotten company to deal with. Also, your responses to complaints I've notice are exactly the same on a few different review sites...Way to put a personal touch on it. You must think your future, or I mean not future customers are stupid and won't read more than one review.
This credit union is the greatest. It is quaint with a super friendly staff willing to assist anyone with financial help. It is Lansing's best kept secret in financial institutions.
I have always had a wonderful experience with Astera Credit Union! Their staff is always friendly, knowledgeable & willing to help me with whatever questions I may have. I do most of my banking online now as I now live out of state, but with their shared branching & helpful phone representative I always have access to my funds! I love Astera C.U. & would highly recommend them to everyone I know. My ability to maintain my account with them even though I no longer live in Michigan goes a long way, I didn’t have to go through the inconvenience of opening a new account somewhere else when I moved. They saved me so much time & hassle!
I have been a customer at Case Credit Union for 10 years. For a majority of those years I had great credit. Now Case is loaning me money at more than 13% which means that my payments of nearly $200 = $107 to principal and $77. to interest! At the same time, I was able to obtain a loan for a car at 7% interest. At this point, dealing with Case is equivalent to dealing with a loan shark. I would not recommend this Credit Union to anyone.
My daughter used this credit union for years when she worked near there. It helped her build her credit with a good car loan.