I would never recommend anyone buy a car from RPM. I purchased a vehicle back in January of 2017 (8 months ago), and now it has major internal motor issues and will not run. Mind you, the motor was "rebuilt" right before I purchased it. After towing it to their south cedar store, and it sitting for a week, I called because I wanted an update. I spoke with Jeff who informed me that it had not been looked at yet, and to call him at 830 the next morning. So I did just that. He then proceeds to tell me that he can't locate my keys (I only received one set when the purchase was made). Naturally at this point I start to get frustrated. While expressing my frustrations, I was trying to be cordial but was upset, he tells me to take my f'n car and get it off his f'n lot, and that I can fix it my f'n self. Now I'm stuck paying $365 a month for a vehicle that will sit in my driveway, that doesn't run, and I couldn't start even if it did run, until I can afford to fix the motor. I understand the warranty was only 30 days, but it's good customer service to work with your customers, therefore creating repeat customers. I can tell you I will not be going back there, nor will I ever refer anyone to purchase anything from them. They make their money taking advantage of people who are in a bad place or struggling, and only make matters worse. All I can say is karma will come around eventually.
Purchased a 2004 yukon 4x4 was as described, no problems, runs great will definitely buy from again
Excellent customer service. I have bought 2 vehicles from this place in the last 6 years and I intend on returning when I need another vehicle. I have taken my vehicles there for all maintenance and they have always made sure that it was to my satisfaction.
Don't let the Free Estimate sign fool you. Went in to get a quote to compare prices with a competitor. Already knew what the issue was and they still slapped me in the face with a $70 fee to tell me the same thing I told them when I brought it in. Thanks guys.
I dread taking my car in for an oil change because I always am stuck there waiting for over 2 hours!!! My oil changes are covered under warranty, but I'm considering taking it somewhere else & paying the cost so I don't have to wait that long.
Champion does not care about customer service. They keep your car forever and tell your car insurance that they will offer a car as a courtesy for customers while the car is in shop but that is not true. I've heard from previous customers. That is only to get your car there and your insurance money to pay for repair.
I went to update my van. Went down to look. I called Laurie and told her I had bad credit because of medical. My grandson had a heart double lung transplant. Then jobs moved to Mexico. Lost our vehicles a few years ago. Now I have the lung disease that is heredity. I went and my salesman was Kevin. He was really nice. He filled out paperwork. We waited. And everyone was so nice. I was really surprised they got me a loan so I could get my updated van. And they gave me a fair trade in price on my old van. I was so excited. Now I have something newer to go to children's hosp in Pittsburgh. So I would recemend even if you have bad credit. Go in and talk to them. I'm so glad I did.
DO NOT..I REPEAT DO NOT TAKE YOUR VEHICLE TO FACILITY FOR ANY BODY WORK. I took my 2014 Honda CRV into their facility for a small collision that required paint of the rear quarter panel.Champion proceed to paint the part with the incorrect color (wrong hue). Plus, they when they put part back on the car it is very loose. As promised by my insurance company they would wash my vehicle before returning it to me. Champion did not even do this simple task.The kicker is that I received an automated "follow-up" call from Champion regarding my satisfaction and I was assured I would get a call from management. Wrong!I have had to the issue over to my insurance company to resolve. It is beyond me why they would have such a shoddy shop on their " Approved repair facility."
I should have first realized Champion wasn’t geared towards customer service when I began the search for a new Jeep wrangler. Because of awful sales service I bought my car from another dealership, but because I live in East Lansing, Champion is the only Chrysler dealership within 25-30 miles. I recently took my 2010 wrangler (72K miles) because the check engine light was blinking. I should note, I have 100k powertrain warranty and the Max Care Lifetime warranty. I am currently up to-date on all maintenance, and have not had any major issues with the car. With that being said, I was told that i was behind on maintenance, such as a fuel injection service and until that was complete, they could not complete the warranty work on my vehicle. The fuel injection service is $120. Brian Scribner, the service consultant, said that also includes the diagnostic necessary for them to highlight the problem (which I already told him the codes that came up once my car was hooked up to the diagnostic machine at auto zone, whom I understand is not the most accurate, but they were correct). Long story short. I was told I need a tune-up which is $300, but includes the fuel injection service, in order for the warranty work to be completed. The spark plugs ended up costing more than expected so my bill was now up to $500. I should also mention the car was inoperable so I was not able to take it 5 miles down the road and get all the service completed for...$150!!. After Champion did the $500 tune-up they said the car is still not repaired and the entire engine needs to be opened up. The Chrysler Owner's Manual for my car states that a tune-up is necessary at 102K miles and because I have a lifetime warranty, it is necessary that I follow the request of Jeep and Chrysler engineers who developed and created my project. Brain said my car feel under a schedule B maintenance because I live in Michigan (where Chrysler is located) my car automatically falls into the category for severe vehicles (those used for taxi, commercial, plowing, towing, etc) all of which I do not do. This schedule they use is for their own personal financial gain, and I fell pray to their scare tactics. It has been 3 weeks since then and the car is still at Champion, the service manager, Jeff Freese has not returned any of my voicemail messages and neglected to follow through on getting me a rental car and instead let the office early for a 4 day vacation without passing the information regarding my rental car on to his co-workers, leaving me stranded, without a car. I have been lied to several times by Champion service department and would honestly avoid getting a chrysler product in the lansing area because Champion is the only Chrysler dealership in the area. In addition to the fiasco outlined above, the day I left my car at Champion, a employee drove me home, Tina Sturgis where she proceeded to discuss Arab Americans as "those people” who “live like Mexicans” in reference to her daughter’s boyfriend’s family. Additionally, her story climaxed by her telling me “I carry my gun every where with me” in reference to getting into a disagreement with said Arab family. This environment was highly uncomfortable and extremely disrespectful. With all this being said. I would strongly recommend going to another dealership or finding a authorized mechanic that can preform the necessary maintenance on your vehicle. I love the Jeep, I just will have to find another service department. Just beware and keep a copy of Owner's Manual nearby, however, Chrysler does not provide a hard copy of the manual only a electronic copy, unless you want to buy a copy online. Again be careful and if you have any questions call Chrysler Customer Service at 1-800-763-8422 for clarification of warranty work and service schedules. I would recommend staying away from here..
Do Not buy from Kia of Lansing. We recently bought a new 2013 Rio with 30/40mpg. That was the only reason for the purchase. We told them we drive 95% on the highway so we were assured it would be 40mpg or close to it. After 2,000 miles still haven't broke 29mpg. We were told the break in oil (never heard of that in todays vehicles) needs to be changed, we did that and since then still not 1mpg difference. Now the sticker on these cars say 28/36mpg. We bought for one reason only and it doesn't live up to it and they're refuse to do anything. Leaves us to write reviews about them and the product. Go some where else, look at other reviews about them there sales "team" is horrible and uninformed. Only care about money. See how long they last with that attitude. Thanks for nothing.