University Foreign Car RepairAdd to Favorites
2621 E Kalamazoo StLansing, MI 48912Map & Directions
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I hesitated to post this for fear of retaliation, but in good conscience I decided to give other local motorists the heads up.
I've been happy to put up with prices here because of good service and communucation, but that was before I dealt with the owner directly. After a routine oil change I needed two major repairs in a row. When I had the audacity to say that that seemed like a huge coincidence and ask if there was any chance they were related, he told me I "lost credibility" as a "difficult person" in just about the most patronising and unprofessional method possible. Oh this was also after I got saddled with a bill that was fifty dollars higher than the grand total I had been quoted (and yes I was VERY clear in asking for the cost out the door, I always am) because his definition of "grand total" and "out the door" apparently don't include tax because it's not money he gets to keep, or so went his excuse. Apparently I was also "difficult" for bringing that up. I'm a youngish woman, I get patronised by mechanics regularly, but this was a whole different animal, I have NEVER seen such behaviour from someone who's supposed to be a business owner.
UPDATE the business replied to my google review (identical to the above text), stating that I called to "apologize for my behavior" and "she happy now". None of this is remotely true.
I called the day after the incident to thank the desk staff for being nice to me and extend my regrets that they have to deal with their boss' ugly behaviour. A few days later they called to try to get me to remove the review, which I wouldn't do because there's nothing untrue in it, and apparently their solution was to write a response lying about me. I gave the benefit of the doubt and was very charitable in my review but apparently they really are just plain unscrupulous and not above lying to try to save face.
The worst customer service that I have ever expienced. Eric, whom I understand is part owner, was rude, called my family names, and told me that he could treat his customers anyway he liked because it was his business. My car was there for two weeks and the price was over $300 more than the original quote. The people who give this place high ratings obviously did not deal with Eric. The other two owners should seriously consider buying this guy out. He will destroy your business. I have been in customer relations for over thirty-five and I know that the customer is NOT always right. However, degrading one's family is never good for business. On a positive note, Brian the mechanic who worked on my car was extremely helpful and curtious. That alone though, is not enough for me to EVER use this facility again. I hope that UFCR reads their reviews and takes some form of action against Eric before their business fails.
05/04/2011Provided by Citysearch -
These guys are great. I have a 2001 Nissan Pathfinder that I USED to take to the dealership for maintenance and repairs, but I just didn't trust what they would tell me and the quality of their work. In addition, I used to take it to Midas, but then I realized that you get what you pay for with them; cheap parts and repair! A friend of mine told me about University Foreign repair and they have been great. They're honest and fair, reasonably priced, use high quality parts, and just no games or BS. Example...a few years back my car had a loud squeaking noise (some sort of belt) and it took the dealership 5 times to finally fix it. The same squeak recently came back and while I was getting my oil changed at UF, I told them about the squeak and they fixed in minutes with no charge! If anything, stop by and talk to the owner (he sounds like he knows his stuff) and get an estimate for what you need to have done...
I'm not sure of all the negatives that have been posted (Maybe they have this place confused with another shop???)...these guys are very nice and take the time out to discuss what does and doesn't ned repair and they do so in terms that I can understand!
I highly recommend!
03/21/2011Provided by Citysearch -
Worst experience I have ever had. What was suppose to take 1.5 hrs took over a week. That were just giving us a diagnosis. Owner was polite at first, but then sceamed and threatened to call the police. Dont want to get into it. Owner is a friggen nutcase!
10/22/2010Provided by Citysearch -
Dropped off my vehicle due to a leak in the sunroof. They found other problems while working on the vehicle and ended up having it for over a week. My biggest complaint with this was that we had to keep calling them to check on the progress and I feel they should have been calling us to keep us posted.
When I got the vehicle back it had grease smudges on the ceiling fabric and on the arm rest. Further, they had forgotten to reset the change oil light.
It has been one week since I got it back and the floor is soaking wet from the rain we got the other day. Apparently the sunroof still leaks!
09/13/2010Provided by Citysearch -
I am waiting for an oil change right now, and I overheard one of their staff talking about their website he was working on, and it appears they have a facebook page as well. I whipped out my DroidX and checked them out, I have a few minutes to spare. The website seems good enough, we repair cars, here is our phone number, what else do you need from a car repair web site. Their facebook appears to give updates on auto repair advice and schedules, as well as traffic or construction issues in the Lansing area - thats a rather helpful thing I think as I add their page feed to google reader.
Now there is a potential downside to all this - I have been waiting here almost 30 minutes for my oil change. They are a busy shop and locally owned, not some chain store. They have work lined up most days so it takes a little longer than your in and out oil change shop. But when they are done I know if my car has anything wrong with it they will let me know. That has given me the warning I need in the past so that I can budget for upcoming repairs. I normally leave my car with them and get a ride into work, I have seen a few of the people this morning get rides to work from the staff though, so it looks like they help with getting you to work as well.
I recommend giving them a chance at least. Eric at the front desk is very friendly, and gives you the feeling that your car is being well looked after.
09/09/2010Provided by Citysearch -
I started coming here a few months ago when I needed an oil change, I was coming home off 127 and saw the shop a few blocks down Kalamazoo Street.
I got my oil changed and when I was paying they gave me a list of things that were in need of repair on my car! I was irritated at first seeing this list of expensive repairs, but they quickly broke it all down for me. They explained to me how to tell when my brakes were getting worse, what would happen if I didnt get the preventative repairs, and an estimate of how much longer I had.
Over the next two months I noticed the signs they pointed out (shaking when slowing down) gradually increase. I just got my brakes repaired there, and I feel good about the service I was provided.
04/14/2010Provided by Citysearch -
Like I said in the pro, these mechanics are very helpful. I have gotten oil changes at UFC for a number of years. If they have me in for an oil change or for a brake job they always let me know if they see something that needs repair. A lot of other shops will just not tell you, figuring that when whatever else breaks then you will be back. If you want a full inspection it costs some money, but their advance warnings during normal service have saved me from what could have been major problems!
04/13/2010Provided by Citysearch -
As a woman I have experienced many unfriendly mechanics trying to keep my car in good working order. The mechanics at University Foreign Car have always treated me with respect. I don't know much about the mechanical parts in a car, but these mechanics always give me an explanation I can understand, letting me know what is causing my car trouble and what I need to get back on the road.
04/08/2010Provided by Citysearch -
I had an oil leak on my volkswagen jetta for a week or so and took it into Tuffy who fixed it up really cheap, it was less than $50! But then two days later I noticed it was leaking again!!
I took it to university foreign car then, they seemed like a more personal shop than a cookie cutter Tuffy. I got to talk right to the mechanic who they said was a volkswagen expert. He said that this type of oil leak was a common problem at that many miles and he had worked on them before. That was two weeks ago and the problem has not reoccured! It was more expensive but not outrageous and since it fixed my oil leak properly I recommend them. The mechanic and the service person seemed honest and wanting to help.
04/01/2010Provided by Citysearch -
I have been taking my subaru outback to University for maybe a year now, they have a very good repair shop! I used to go to another shop, so I would compare prices with the old shop at first. University would usually come out around the price of another shop, sometimes on big jobs they would be some small amount over, like 50 bucks or something more. This is more than made up for by the quality of service though, they fix my problems every time and Eric in the front office is very polite and positive.
Sometimes they do get really busy, but I guess when you compare their friendly local car service shop to a canned national chain it makes sense why.
03/26/2010Provided by Citysearch -
This is a auto service/repair facility in the Allen Street Neighborhood, right off 496 near Frandor. I am a car nerd, so I often do my own repairs and such, but every once in a while you dont have time for a big job, or it would just be that much easier in a large shop with a hoist. For all those types of situations I take my car in to UFC. I also like to recommend UFC to friends when I cant work their repairs into my work schedule. Also their parts department ('Chequered Flag' for all you Brits!) is really on the ball. They are my primary supplier for aftermarket parts and often manage to come up with some odd parts that I would otherwise be buying off some unheard of website run from somewhere in Europe.
I have been working with UFC for some years now, and have become acquainted with Mr. Mayes, the owner, during my visits. He is almost always at the shop - the true sign of a good owner in my opinion, not one of those guys that owns a oil change joint that you never see. And the parts manager Ross is hilarious, he sure knows his parts.
If you are wondering whether to give them a shot, I recommend them highly!
07/20/2009Provided by Citysearch -
Charged $85 for a oil leak checkup, other stores only ask for $45. Dropped the car in the morning, and was told the exam would be done in the afternoon. Called at 4:30 pm, and they said they would call me right back. An hour later when I called the store was already closed. Looks like they already forgot about me! I have to scramble for a ride home.
01/15/2009Provided by Citysearch -
Obviously you are talking about a different UFCR. This was my experience with them.
They sold us a car, lying the whole time. They said they had been through it front to back, FIXING ALL POTENTIAL ISSUES, and based on this (and the fact that they assured us the 'new' refurbished engine they replaced was in great shape and an amazing deal... that it was under warranty and 'they stand behind their product'), I paid very close to the top end of blue-book, around $6500.
The reality? Less than a year later, major engine trouble was diagnosed, costing several thousand dollars in repairs. Their response to the earlier assurances? 'Oh that guy wasn't that honest, he's not with us anymore cause he used to exaggerate all the time. There's no warranty.' Even the owner had stood right next to us while his employee told bald faced lies that cost us $10,000 for what should have been a $2500 car. I would have been talking to a lawyer if I didn't have to move out of state for work literally the next day. $4000 in repairs later, we're looking at having to unload it for next to nothing. DO NOT BUY ONE OF THEIR CARS OR BELIEVE ANYTHING THEY SAY.
08/27/2008Provided by Citysearch -
I had my Ck Eng Light come on in my 2001 VW Jetta GLS 1.8t, she has over 110k miles on her, she started running really rough, so I pulled into University Foreign Car Repair, told them what was happening with the ""C.E.L."" and her running rough, they asked if I could leave it for them to go over, no problem, they even gave my daughter and I a ride back to Mason ( I didn't even have to ask).
While waiting on the results of the inspection, I went on-line and started to scare myself with what ""could be wrong"", OUCH this is going to hurt the wallet kind of thing. Got the call back from UFCR and got the bad news...found out that there was a laundry list of routine things that have been neglected on the car but, some if not fixed could have serious expensive ramifications if I don't get them fixed soon. ( Bought the car used)
I told the service manager my situation and he suggested that the best way to go about this would be to fix ""X"" 1st, then knock things off the list as soon as I could afford to to more. He was able to get my car running safely and effectively (the gas mileage got better, and in a Jetta, I didn't think that was possible) UFCR has earned a customer for life and a person that will sing their praise forever!
OBTW, they got me back on the road for less than $75 and that was with a complete system check of Engine, Trans, Turbo, Suspension and Brakes along with fixing the immediate problem.