Spartan Motor Mall
5609 S Pennsylvania Ave, Lansing, MI 48911
(517) 394-4000Add Hours
Phone: (517) 394-6000
Primary Phone: (517) 394-6000
TollFree: (800) 333-8696
Spartan Motors Used Cars
12/15/2011Provided by Citysearch -
I recently bought a used car from them. About a month after having it, the oil was leaking out of the engine-about 5qts within a matter of 2-3 hours. I took it to a dealership near me, who took the engine apart and saw that the front crank and camshaft seal was severely damaged. When I called Spartan Motor Mall (because the carfax reported they had fixed this issue) they were unhelpful and would not pay for what they said they had already done. The dealership that I had taken my car to had to call with pictures and basically threaten them to pay for it. Spartan Toyota finally agreed to pay for some, but not all of the bill-they only agreed to pay for fixing the cam and crankshaft seals, not any of the other parts or labor required to fix what was damaged because it was not fixed the right time the first way.
Then a couple of days ago I had a flat tire, which was no big deal. I got everything I needed out of the trunk only to realize that the tire iron was too small for the lug nuts on my car AND the spare tire only had 4 lug nut holes instead of 5, which is what is on my car. So I was stranded for hours. When I called to see why this had happened or what they could do to help me out, their response was 'If the tire iron, jack, and spare tire were not listed on the agreement you signed, then we cannot do anything to help you.' They would not even offer to exchange the incorrect spare tire for one that would fit on my car. The tires and wheels on my car are factory so either 1)They switched out the correct materials for what is in there now, or 2)They never checked to make sure the hardware with the car was correct before selling it. Considering that I drove out of town to give this dealership my business, they have done VERY little to help me after the sale.
02/23/2011Provided by Citysearch -
We have 3 Toyotas. Recently at a normal oil change/tire rotation for my 2001 108K mile Toyota I was told by the Service Dept. I had a blown head gasket and repairs would be $1200.00 or up to $3800.00 if I needed a new engine. They strongly urged me to not wait too long to make a decision as the car could leave me stranded by the side of the road at any time.
I drove straight to our local mechanic for a 2nd opinion as my car had NO symptoms. They tested my engine. Turns out I only had condensation in my oil pan. Imagine my relief! Oh, they did say I needed a wheel alignment, which Spartan did not notice during the tire rotation.
Please be cautious of recommended repairs by this service dept. They seem to be trying to drum up business that can be very costly.