507 E Shiawassee St, Lansing, MI 48912
Parking: Free, Private
Bike Parking: Yes
Price Range : Average
Wheelchair Accessible: Yes
I went here to get the tube replaced on the rear wheel of my bicycle. I rely on my bike for easy transportation during the warm months in MI, as I don't own a car, and told the shop as much.
Despite this, they kept my bike for 6+ weeks, didn't return my calls. I finally went in personally, and realized they had never done any work on my bike, and quickly rushed to do work on it in the back, making me wait for an hour in the front. When they brought it out, finally, they explained to me what they had done, which was not what I had requested - rather than replace the tube, which is what it needed, they told me they simply "pushed everything back into place", and in a condescending tone told me I could have done as much at home, it didn't need any actual repairs or replacement parts, charged me a crazy amount anyway plus a fee for "storage" for having kept it for so long (when I had been told it would be done within a couple days), and upon payment, simply took my cash. I stood, and waited, and finally said, "Could I get my change, please?", and the man waiting on me looked annoyed, but gave me a random amount of money as "change". He never even looked at the cash I handed him to pay, and didn't give me the correct change back after I asked for my change, but at that point I was so angry I just wanted my bike back, and left.
Later that day, as I was attempting to ride my bike to work, the tire came out of the wheel frame with a loud "BANG", and the tube inside burst a hole... because it needed replaced, not, "pushed back into place", but what do I know?
I'm not sure if I was treated so poorly because it wasn't a fancy, top-of-the-line bike, because I'm a woman, they simply thought I was stupid, or because I don't look like an angry 40 year old, but I will never, ever return this business. They made me feel robbed, not only of my money but also of my time and of my dignity.
Dirty place. Owner is dishonest guy. I'd say shop anywhere else, you're better off. It was a decent shop in the 80's when it was "Van's Bike Shop", before the current owner bought it to run his sleazy business out of. The previous owners family still has bike shops locally, I'd go there instead.
Went in to look for pedals for my bike. Greeted immediately. Told salesperson what I needed, and he took me over to the pedal display. He explained the differences between all of them so I could make a decision. Great service and very knowledgeable. I would certainly buy from here again.
02/12/2011Provided by Citysearch -
Thank you Riverfront Cycle. Being an older person, I wasn't sure what bike would be best for me and you were so helpful in explaining my choices. You were patient and knew so much about all the bikes, I had no problem on deciding on the right bike.
I recommend this bike store to all. They know what they are doing!
I have been to Riverfront twice now for a minor repairs to my $200 Cineese made bike from Meijer. Each time I have gone in there I was greeted by their mechanic and he was more than happy to make the adjustments for me, without even asking for a dime. I mean whereelse can you go and have a place fix something they didn't sell and behappy to do it, at no charge? I suppose it is fair to say in business that 100% of your customers are not going to be happy 100% of the time. But give these guys a try, I think you will be happy with the way you are treated. And who knows, maybe the other two got a bad sales person who isn't even there anymore.
07/14/2010Provided by Citysearch -
In the market this past week to replace my stolen bicycle, I stopped by Riverfront Cycle because I had seen some nice used bikes in front of the shop.
Waiting on the customer before me the sales man told the young lady that all of the used bikes in front of the store were $100-$175.
They did not purchase a bike and left. I was waited on by the same sales man who advised me the bike I selected was $200, granted it rode well I thought it the nicest one on the rack.
I asked if they ever negotiated price, and he told me only on the used bikes. I pointed out the bike I wanted was used and offered him $175.
He checks with is boss, and tells me that the bike is $250 not 200 and NOT NEGOTIABLE.
Rather than spend my money with these creeps, I chose instead to buy a brand spanking new bike at another shop in town . . . I spent an additional $200, but I got a nice bike and was treated like a valuable customer. I will keep my family and friends out of this shop whose service was crap.