I work for a local ambulance service here in Lansing and on 8/23/17 at approximately 3:00 PM myself, my partner, and a new employee we were training came in to get lunch in between calls. The gentleman behind the counter didn't seem to want to take our order but after several minutes finally took my coworkers orders. When I stepped up to order he wouldn't even let me talk. He demanded to know my name and then started yelling at me about violating patients rights. I was trying to remain calm and professional, but he was being very rude. The guy behind me made a comment about were we socializing or ordering at which point I tried to order, he then threw my change at me, went to fill a drink and proceeded to throw the ice across the counter. At that point I got mad and yelled for a manager. When the manager came up front she had him step to the side and told us she didn't know what happened but to just drop it. I said "your employee verbally assaulted me and became physical by throwing things and I need to drop it?" I then told her I wanted my money back and I would never return and she said ok and gave me my money back but still didn't apologize or do anything to the employee that was still yelling at me. I feel every single person working needs to be held responsible for this incident. The employee who assaulted me, the manager that was oblivious to everything going on, and the 2 other employees that stood there watching and did nothing to defend or protect us or get the manager to stop the situation.
Indoor PlayPlace :) all McDonald's restaurants should have an indoor PlayPlace because a lot of people love McDonald's PlayPlaces.
They didn't have enough tarter sauce on a double fish sandwich. Asked for more and they wanted to charge me. When they only but enought for a single sandwich. Rude also. They also put the cheese on the botton what is this. And it was freezing in the restaurant.
I went there for lunch Saturday 11:30 am ordered a large big Mac meal 8.02$ was ask to pull up and wait the parking places where already full so I left with just a large ice tea, it was obvious the crew couldn't handle the lunch crowd I will never go back.
I've been going to this restaurant for a while order the same thing double whopper veggies on side earlier this week there were no veggies on the burger or on the side I called that night manager by the name of Christine answered replace the order no problem 3 stars for Customer Service
Have been going there for a while usually slow drive thru not bad customer service. recently had an order mistake at lunchtime. night manager by the name of Kim very cordial and out going replaced the order without problem and made me feel very appreciated along with the blond lady working drive thru.good job! just get both windows open during rush hours and speed things up it would be very nice.
Worst case of poor quality people poor training unprofessional attitudes live close to this store and go frequently every time I go I ask my self why? They always forget items you pay for and argue and fight about giving you what you already paid for. Managers and all front of the house people should be have New training or let go. I've been in customer service for for 25 years as mgmt I would start a job fair and replace all. Horrible place all staff sitting in lobby soicalzing why your waiting in line 15min or more . Do your self a favor drive any where but here.
This location ONLY serves potatoe soup.. Fact...
THIS MCDONALDS IS HORRIBLE IN EVERY WAY!!! AT 5PM SUNDAY 12/21/14, i WENT THROUGH THE DRIVE THROUGH (which WAS busy I admit) and ordered 3 (THREE) FILET OF FISH SANDWHICHES, A MED FRY, AND A SMALL FRY. i was happy they were moving line along nicely. BUT it got to ME...and they had me pull forward because they didnt have the fish ready. about 6minutes later my food was walked out. NO COMMENT LIKE, "SORRY FOR YOUR WAIT"...i GOT HOME TO TWO VERY OLD TOUGH FISHWHICHES AND ONE FRESH ONE., ALONG WITH OLD FRIES. COME ON?!!!! THEN I GET HOME TO CALL THIS FRANCHISE FIVE TIMES TO TALK TO A MANAGER.....NO ANSWER TO ANY OF THE TIMES I CALLED. NEW MANAGER AND WORKERS NEEDED AT THIS STORE. SAD.....VERY SAD.....
I'e seen a few of you think other McDonald's are the slowest in Lansing, I'm sorry, you're incorrect. Without a doubt, THE WORST McDonald's in the Lansing area is N. Larch! The WORST customer service, the SLOWEST order taking, food delivery. People move as if they were in slow motion, no one cares how many people are waiting or how fresh the food is. If I could, I'd give this store, the staff and the management a -(minus) 5 star rating. Shame on you.