What Should I Do When My Car Dies on the Road? »
Four tips for keeping yourself and your vehicle safe while you wait.
This shop did my brakes in about 1 hour from the time I arrived and the time I drove out with new brakes. I was visiting a friend in E. Lansing - w…
Excellent Service. I had a chip in my windshield that was repaired. The technician did a fantastic job. I would highly recommend Safelite Auto Gl…
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From Business: Let Maaco Collision Repair & Auto Painting, turn the car you drive back into the car you love. As America?s #1 bodyshop, Maaco Collision Repair & Auto Painting ar…
From Business: Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations f…
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Have been coming here for the past three years for our oil change needs.Sad to say that the last year it was difficult to do this the business was b…
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Four tips for keeping yourself and your vehicle safe while you wait.
When a car is damaged by an accident or weather, what can be repaired and what must be replaced? Or is it time to buy a new car?
No matter whether an accident involved a freshly licensed teen or an experienced driver, knowing what to do (or not do) is essential to bouncing back.
I hesitated to post this for fear of retaliation, but in good conscience I decided to give other local motorists the heads up.I've been happy to put up with prices here because of good service and communucation, but that was before I dealt with the owner directly. After a routine oil change I needed two major repairs in a row. When I had the audacity to say that that seemed like a huge coincidence and ask if there was any chance they were related, he told me I "lost credibility" as a "difficult person" in just about the most patronising and unprofessional method possible. Oh this was also after I got saddled with a bill that was fifty dollars higher than the grand total I had been quoted (and yes I was VERY clear in asking for the cost out the door, I always am) because his definition of "grand total" and "out the door" apparently don't include tax because it's not money he gets to keep, or so went his excuse. Apparently I was also "difficult" for bringing that up. I'm a youngish woman, I get patronised by mechanics regularly, but this was a whole different animal, I have NEVER seen such behaviour from someone who's supposed to be a business owner. UPDATE the business replied to my google review (identical to the above text), stating that I called to "apologize for my behavior" and "she happy now". None of this is remotely true. I called the day after the incident to thank the desk staff for being nice to me and extend my regrets that they have to deal with their boss' ugly behaviour. A few days later they called to try to get me to remove the review, which I wouldn't do because there's nothing untrue in it, and apparently their solution was to write a response lying about me. I gave the benefit of the doubt and was very charitable in my review but apparently they really are just plain unscrupulous and not above lying to try to save face.
Fixed my car on time and at a great price! Gave me a ride back to MSU campus. I am impressed! Thanks for the great service!
Great group of guys, professional,friendly, helpful. I've had alex work a couple of my cars,gave me a call when the repairs were done.would recommend LCA to anyone looking to have repairs done.
Have been coming here for the past three years for our oil change needs.Sad to say that the last year it was difficult to do this the business was being managed by totally incompetent individuals.We where pleasantly surprised on our most recent visit 07/18/17 new management a clean waiting area and nothing short on total professionalism.Mr. David Keyes Shop Mgr. gets it done with flying colors!I would highly recommend Auto Lab to anyone who wishes to have a uncomfortable situation with any auto repair turned into a day at the park.This comment left by me a former automobile sales manager of 28 yrs.
Got a call from a random person saying my vehicle was thiers so they break into my car and try tow it out of my driveway without any verification. They got mad at me for asking how any mix up could have happened. Nothing but common crooks
I've always been a little skeptical with auto repairs because I know nothing about cars and have felt ripped off in the past. I took my car here on a recommendation from a friend and was not disappointed. They made sure I understood the issue and helped me prevent further issues with a recommended maintenance schedule that I could afford. Awesome work!
Extremely knowledgeable and experienced with all vehicle repairs. Optimist Auto repairs my vehicle with mindful troubleshooting techniques that provides great customer service. Cost to repair my vehicle is always lower than other repair shops. Quick turn around time. The only mechanic I allow to work on vehicle.
I have been going to J&J to have Doug fix my car for years and he is wonderful. He is fast and is flexible about when you drop off your car. He is honest and has told me to wait to repair things until they break instead of doing it when they are just a bit worn. I've been to several mechanics around town and he has the best price for excellent work.
The worst customer service that I have ever expienced. Eric, whom I understand is part owner, was rude, called my family names, and told me that he could treat his customers anyway he liked because it was his business. My car was there for two weeks and the price was over $300 more than the original quote. The people who give this place high ratings obviously did not deal with Eric. The other two owners should seriously consider buying this guy out. He will destroy your business. I have been in customer relations for over thirty-five and I know that the customer is NOT always right. However, degrading one's family is never good for business. On a positive note, Brian the mechanic who worked on my car was extremely helpful and curtious. That alone though, is not enough for me to EVER use this facility again. I hope that UFCR reads their reviews and takes some form of action against Eric before their business fails.
I have had less than exceptional service every time. Most recently, my car was sitting in their lot for 4 WEEKS and still I had to call to find out what was wrong with it. In those 4 weeks I called at least 3 times to get an answer. Each time, I was told that they would check with their mechanic and call me back. Still never got called back. I finally had enough, and asked them to hand me back the car. Will never use them again, which is frustrating for me because their location is very convenient for me.
There are more than 700,000 auto service technicians and mechanics in the U.S. Finding the right one to repair a dent in your car door or fix an engine that won't start can be overwhelming, especially when it's an emergency. Review a few important facts about auto repair professionals and what you can do to get the best possible mechanic working on your vehicle's issues for a fair price.
Looking For Reliability
Unlike home repair services that evaluate a property, meet with homeowners and have time to prepare before their physical work begins, auto repair businesses are often asked to make fixes on the spot. If you come into a garage with a tire issue, the expectation is the mechanic will know how to correct that problem quickly.
That is why reliability is so vital when searching for a trusted auto repair shop. It may take going to several different mechanics before you find one you are truly comfortable with. Pose questions to this professional to find out what approach they will take to repair your car or what alternatives are available. Shopping around also gives you the best opportunity to find the cheapest rate or the fastest service, as some garages may be backed up with other vehicles that need repair first.
A recommended way to locate a trustworthy auto repair professional is to seek out customer reviews. Online sites offer honest opinions from real customers who have used a business. Read through this feedback to learn how a business operates and what you can expect if you were to take your vehicle there. Look for reviews about how quick maintenance was completed and if prices were fair. By learning what other people have said about a garage, you can gain a better idea if it's the right place to go when you have a car problem in need of fixing.
It can be difficult to know which automotive problems are serious enough to require expert assistance. A ripped seat cushion or broken radio don't involve safety and will not warrant enough of a problem that going into a garage is required. However, setbacks with brakes, lights and other parts that are vital to the safety of your car's driver and passengers, as well as others on the road, necessitate quick fixes. Many modern automobiles will notify drivers of an issue, in the form of a signal on the dashboard or a noise within the vehicle.
In the event of an accident, even if your vehicle does not appear to have any damage on the outside, it is generally recommended that you see a trusted auto repair professional. Internal damage may have occurred, or an important part may have been knocked out of place. Fixing these issues before driving much further can prevent further vehicle breakdowns in the future. In the case of a serious accident, a body shop can assess the problems and determine the best course of action for repairs, as well as evaluate how much they will cost.
Beyond that, regular checkups are recommended. Tires must be rotated, fluids needs to be replaced and the engine must be evaluated. After driving 25,000 miles, most auto dealers suggest having the vehicle checked out to ensure everything is running smoothly. Taking the car into the auto repair professional you trust will protect you from further problems down the road.
Not every type of auto repair work needs to be done by a certified mechanic. You can fix some of a vehicle's issues just by paying attention to how the automobile is running and having a basic understanding of auto repair. Look over the ways weather may impact your car and what preventative measures you can take to avoid having to take it into the shop. At the same time, be aware of mechanic scams that can impact your experience.
Preventing Trips To The Professional
Some fixes to your car can be done without paying a specialist. Issues like replacing oil and air filters are relatively simple, with instructions provided in the owner's manual on how to make these changes. The same goes for replacing broken windshield wipers or burnt-out headlights. Such issues should be repaired quickly to guarantee safety, but don't require a visit to a garage. By handling these types of tasks on your own, you'll gain a better understanding for how your car operates and save time and money.
Along with understanding how to fix manageable vehicle issues that may arise, taking preventative measures to avoid future problems is a valuable time saver. Many problem-solving best practices are related to the seasons. Your vehicle will be in different conditions in the winter than in the summer, meaning it requires a different type of preparation.
In the spring and summer, you want to be sure your air conditioner and cooling systems work correctly. Given the high temperatures the vehicle will be exposed to, overheating is a common problem. Look over the system by ensuring there is enough coolant available. If it needs to be refilled, it is best to open the hood and add more to the car before it gets too warm out. Also, clean out fan ducts and other ventilation sources necessary for summertime driving.
For winter driving, features such as the defroster, heater and exhaust system are paramount. Look in your owner's manual for specific directions on how features should be checked and repaired. Many newer cars have a cabin air filter that can be replaced when needed, allowing warm air to continue to flow in. Also, check your tires before winter driving, as they need to be at the proper pressure to perform well on snow and ice.
There is a common worry among many people that auto repair professionals take advantage of the general public. Because so many people are unaware of how to fix the problems in their vehicle, they are nervous of being overcharged by mechanics or worried that the improper work is being done.
While the great majority of professionals in the industry are honest, hard-working people, a few bad apples can ruin everything. You should be extra careful when first visiting a mechanic to guarantee that the price you're charged and maintenance the vehicle receives are fair.
Among the common scams pulled are needless repairs, where a garage charges you for work that isn't necessary. Another popular one is attracting customers through a cheap oil change or tire pressure check. Then, when you are in the shop and your car is being repaired, they give you a long list of other corrections they'd like to make, therefore boosting the total cost of your bill.
The best way to combat these types of problems is getting a written estimate before work is done. That way, you can see how much repairs are expected to cost. If the final bill is higher than the estimate projected, ask to specifically see the work. Make sure information is put in writing as well. If a problem remains, you can have proof that work was not done to your satisfaction.
By working closely with an auto repair professional and doing some of the tune-up work on your own, you will be less likely to fall for these scams. At the same time, you'll be able to drive out with a clean and healthy vehicle, thanks to the repairs made by a trained professional.