If I was rating just the food, then i would give this place 5 stars. The food was very, very good. I can't say the same for the service. When we sat down, we were immediately given chips and salsa. But then it took, what felt like forever, for the server to come and take our drink order. I actually had to stop eating the chips until we got drinks. The server gave us a quick apology that lacked any sincerity at all. Then we placed an appetizer order and also our meal order at the same time since we knew what we wanted. Appetizer came quickly and was very good. But within 1-2 minutes after the appetizer the meal arrived. What? No time to even eat the appetizer. Again, the server gave a half-hearted apology. And then proceeded to give us the check!! We just got our food! But she said "don't rush". And then we didn't see her again until we were almost done. She never came buy to check on drinks, my wife's water was empty and no one bothered to come by. Only at the end of our meal did our server even come by to check on us, and that was AFTER someone else cleared our plates. It's a shame as this could have been our new favorite Mexican place. We eat our in this area once to twice a week and this could have been a regular stop. I may give it another chance, but my wife may not want to.
2725 Preyde BlvdLansing, MI 48912
From Business: Founded in 1992, Panchero's Mexican Grill is a chain of quick-service restaurants with more than 50 locations in the United States. Its restaurants specialize in …
Great Location, Great Staff, and GREAT FOOD... I lived in Corpus Christi TX, and was really hoping to find authentic Mexican food here in MI. My family and I were not disappointed, we have a new favorite. If you can't make it to Acapulco, try Cancun Mexican Grill, it's great too. I believe these awesome restaurants are owned by the same family. Yes, they serve alcohol.
😷😷😷😷😷😷😷😷🚮 yesterday I got so sick from eating their tamales witch the only sell on Tuesday . When I went back to confront the manger he told me I had never ate there and kicked me out while his red hair wife’s yelled at me smh wouldn’t suggest eating here . My wife also had hair in her food. Once I went back the second time I noticed employees eating over the food they ate cooking with no gloves or hair nets and the kitchen just looking all around disgusting or trifling
Food was terrible , my dad ate two bites and tossed his cookies . The cottage in next door is to die for but this food is trash the service is trash . There churros are disgusting and there tamales gave my dad food poisoning witch they only sell on Tuesday . Wouldn’t recommend taking small kids there the place is disgusting
Great food, great drinks, great price...
Wonderful food, friendly service and affordable. My local colleagues and out of town colleagues love Alicia's.
Wonderful atmosphere. Great authentic food. The salsa is the real deal! I am from Texas and to me this was just like the places back home. The service was awesome!
Called to place a delivery order at 10:00 a.m. today (staff is usually rude). When my call was answered I was immediately asked to hold (however, I was not placed on "hold," the female who answered the phone must have simply placed the phone down). While on "hold" I could her the female who answered complaining (to either another employee or customer) about having to work yesterday (Sunday), how she doesn't like working on Sundays, and she had to work with Rosa and she hates working with Rosa because Rosa just sits around and doesn't do anything. This goes on for about 4 minutes. I finally place my delivery order and am told it will be about 45 min. At 11:30 a.m. they still haven't arrived with my lunch. I call them to ask what was going on... was told that there was only one delivery person, they should be pulling in anytime. (No apologies, just matter of fact). The delivery guy finally arrives at 12:05 (2 hours 5 minutes after I place my order). We tell him no thanks and he simply says okay and leaves.... again no apologies, no explanation, nothing!!!!
Food was good.... service was garbage... no kind of respect
Been going there every Friday for months. Excellent service. Love the new specials, need to update the menu to include the new dishes.