Quality plus cleaners on collier commons (collier pwky location) damaged my custom suite. When trying to resolve the issue they denied they did it, were very unwilling to honor my claim and were overall unresponsive in my attempts to discuss the issue. Do NOT this cleaners, they are not honorable and don't care about the client experience.
NEVER GO TO THIS PLACE. My dad and I went last week to dry clean my dad's Burberry coat. the employee there took all the pieces off the coat and told us to come back. When we came back one of the piece was not there. The staff who took the pieces off the coat last week was helping us but she was lying that she never received the coat from us. So I asked to give me a refund back for the coat and she said she can't. I asked to speak to the supervisor and she didn't let me speak to anyone. She was saying she does not know what I am talking about. So a customer who was there knew exactly what I was talking about and told the staff that there should be a piece around the neck. So the staff said that someone will give me a call back before noon. I didn't receive any calls so I called them. The answer was: "My supervisor came and said that there is nothing missing!" So I asked, is this how your dealing with this situation. and she said, "there's nothing missing." So I asked Can I have your supervisor's number. and she said they dont have a number but only an email.In conclusion, they lost a piece that we clearly saw them taking off.they took our money and cant give any refund backthe staff who took the pieces off lied that she was not the one who took the pieces off.the staff is saying that nothing is missing and there's nothing to be done about it.the supervisor can't be reach.This is my first time uploading a review. It was my dad's favorite coat.and they can't do anything with the problem they have caused. There's no one to speak to who can solve the problem.
They do quality work at an affordable price! The place is always packed with customers. And they have next day service! Don't know how they do it?! But sign me up!��������