Terrible experience with Pella!!!! We purchased a replacement French door style. Pella requirements full payment prior to delivery. When our contractor went to install it, the door was slightly too large to install according to the directions. When I contacted Pella, the sales person and installer came to assess the situation. Never heard anything back even though I left multiple voicemails and emails. Finally obtained the supervisors contact information. When he finally called back, he began the conversation by saying "you have been flipping on all my people", accused me of wanting a free door or free installation and essentially accused me of lying. They provided NO solutions. We lived with plywood covering the opening until I was able to find a contractor who was able to install the door. I have filed a Better Business complaint and spoken with the corporative office. So far no solutions. To add to the issues, when the door was installed, it was not even the style that we ordered. Although Pella quality is great, their service and customer service is appalling!