After purchasing my '09 Eclipse in Delaware, I took it to Lancaster Mitsubishi to have fog lights installed and to be inspected for PA. Have since been back for one small unrelated issue. This dealership goes above and beyond to make you feel comfortable and secure in knowing that they're extremely competent and fair to deal with. They are now my home dealership and I would most definitely recommend them for their great service and people skills! Based on their service department, I'd also check them out first when it's time to buy another vehicle.
several years ago I brought my town and country for service It had a "P" code that only a Dealer could read You said that using "autolite" spark plug in a Chrysler was wrong I changed them to champion but a week later had the same problem you charged me a fortune to change out the coil and there was probably nothing wrong with it Finally after 3 tries you found that the Plug going into the "brain Box" was cracked this was probably the problem from day one and you charged me and arm and 2 legs to replace it
Called for an appointment. Jim was able to slot me in the same day, which was great as my engine light was on and it was not a good idea to be driving it. A few hours later, we were contacted that the job was done. Only issue, They somehow got my old home phone number and called that instead of my cell phone which I gave them. Fortunately my son who is living in our old house checked the answering machine and called us.
The owner is a really nice guy, but the reason I gave it 2 stars is because of the people he has working for him. One guy is super shady and the other just plain rude. A thorough inspection was not done on my vehicle even though they said it "passed". This created more issues and costs me more $ that could've been caught if the inspection was done correctly. Get better help and you business will grow
I have always experienced excellent and professional service whenever I bring my Jeep Grand Cherokee to Brubaker for service and this visit was no exception. David was very good at explaining what was going on with my SUV at every step of the process. I will always bring my vehicle to Brubaker whenever I have an issue or just for routine maintenance.
Jimmy and David were very courteous and professional addressing my concerns with my Jeep Liberty. I visit my sister in Lancaster frequently throughout the year. It's good to have a reputable place to service my car should I have the need.
Good service - The people at the counter at the service department are communicative and it is obviously they are concerned about your well being and overall satisfaction with what they are providing.
We were there for an oil change on my husband's Jeep Wrangler. Even though the service technician that would have done the service wasn't in that day we were served in a prompt and timely manner.
I really can't remember the names of the two men at the service desk. Both were very helpful. .
Came in to test drive a jeep & ended up buying one. Very glad the sales guys came in on Memorial Day. They were helpful and professional.