Chesapeake Crab Connection
2834 Columbia Ave, Lancaster, PA 17603
Phone: (717) 509-4466
Primary Phone: (717) 295-7415
Primary Phone: (717) 509-4466
Phone: (717) 295-7415
Chesapeake Crab Connection LLC
Chesapeake Crab Connection Co
No coupons available
Terrible customer service and overpriced. I walked into their Columbia Ave location immediately walked out. Not worth the prices and the place doesn't seem all that clean.
The woman argued with me that 3 - 4 packs of soft shell crabs was not a dozen. Last time I checked 12 crabs = one dozen. Incompetence beyond belief. I refuse to go there again.
Do not order from this place, I should have read other reviews, this palce is absoulute Garbage. Complete waste of Money and Time. The crabs are very small, I belive the are illegal not the 6in requirement at all. They charge for these as they are teh best jumbo crabs in the world. Poorly mistaken when I normally look at the cost of goods i assume that becuase they charge more it will be better qulity. Not the case you get Tiny crabs at Jiumbo Prices and the serve it to you on top of a Garage Can Lid. Bet advise go somewhere else and read real reviews, not the ones they make thier employees write online
This place is way over priced and all their crabs are reheated. I got a half of a bushul of Jimmie and they wer either small or medium. NO LARGE AT ALL. THATS FALSE ADVERTISING. Service is horrible. I went last summer for a dinner and this one server "holly " she didn't even know what she doing! Asked her do not an ice tea with no ice, and guess what i got??? a cup full of ice and a 2 oz of ice tea. Yeaaayy!. Also she charged us for butter 1.25 and vinegar.50 and extra spice 1.25. WTF. NEVER AGAIN!!
06/04/2011Provided by Citysearch -
This place is way overpriced. Plus, they take shortcuts with their food. I ordered a dish with different seafood, including scallops. Well, they actually cut the scallops lengthwise to make 2 scallops out of one - talk about being cheap! Plus, the inside was not not sanitary. Would not recommend.
02/05/2011Provided by Citysearch -
I own a home at the beach and can't always get there. Sitting on the deck at Chesapeake Crab, enjoying the food, the great service and imagining I am at the beach. No one does it better than Chesapeake Crab. And if you can't get to his restaurant - he even ships via the internet ! Alright Capt Jim!
01/30/2011Provided by Citysearch -
I went to the ""all you can eat"" at Chesapeake crab and couldn't have been more pleased! all you can eat Maryland blue crabs, jumbo shrimp, and old bay fry's for just 30 bucks! You cant beat it! on top of the excellent food i got to sit at a picnic table in the sand covered with an umbrella just above. It made me feel like i was actually at the beach. Your allowed to bring your own booze which was also nice as restaurants usually charge 5 bucks for a draft beer. I was also pleased with my waitress, she couldn't have been more polite ant timely with her check ins. I highly recommend this place if your looking for GOOD FRESH seafood. It blows mr.bills out of the water!
12/31/2010Provided by Citysearch -
I have ordered crabs either here at Chesapeake or Mr. Bill's on Harrisburg Ave. for a number of years. We even came here to Chesapeake for their ""All you can eat"" many times, with friends, etc. As one reviewer said, it's expensive here at Chesapeake though. Well, I will never go back to Chesapeake again. The crabs that I had ordered one day, when I arrived for pick up, they never had them in the first place (they only had the smallest ones for my order and they never said anything when I came in about this the fact that they were planning on giving me their smallest ones, it was only when I asked just to confirm the order). And this was one of the ""managers"" that I placed the order with! If you want excellent crabs and real, competent service, go to Mr. Bill's. Save yourself some money and some headaches.
08/19/2010Provided by Citysearch -
Service was below average. Could not believe we were charged 50 cents for vinegar for fries, $1.25 for additional butter, 50 cents for horseradish for oysters.. Meals were served without knife and forks. I know at least a dozen people who will not go bach. I is a shame!
07/17/2010Provided by Citysearch -
I got turned onto thse folks be eating out on their deck. I ordered a half bushel and an extra dozen of medium and large mixed and was charged slightly more than $150.
I see 1/2 bushels for sale in Ocean City tourist traps for $50. I will pay more but then i expect more and that wasn't the case here.
If price matter to you, then shop.
11/02/2009Provided by Citysearch -
Capt. Jim, Another order from us this year. We have enjoyed the many orders we've made with you throughout this year and last. We look forward to receiving some more nice supers. We grew up on the Severn River during the '60s and '70s, so we know what great crabs are, but now since we live in the Shenandoah Valley in Virginia we don't have them available like we used to in the ''good old days''. We tell alot of our friends here that you have some great crabs, so hopefully some of them are also ordering from you.
Thanks again, Jim & Vicky Broening
This place is a joke. Their menu items are priced as though it's some top notch restaurant and they're selling cans of soda to their customers. How classy! (Also: NO REFILLS)
They have terrible customer service that always supports the chef and not the person who actually has to eat the lousy food. Have a valid complaint? Too bad! Management will come out and treat you like you're a jerk while informing you that you will be paying for the pathetic food they served you.
Order the soup: Hardly any crab in it at all: MD crab was basically vegetable soup - and it's expensive.
And for those of you who believe you're receiving freshly steamed crabs on all you can eat night- yeah right .. these crabs have been reheated several times.
I also had a server inform me that although they're supposed to present the shrimp as fresh - it's frozen. Good business ethics.
Their desserts are over priced for frozen pies, and the slices are tiny.
They will charge you an arm and a leg for a side of mustard! At most restaurants this comes free- no matter what you want to put it on. This goes for all condiments and extra plates.
I've also heard through the grape vine that the employees are treated like dirt. I will not support the money hungry owners of this sad little business.
07/15/2009Provided by Citysearch -
I received an email confirmation when I placed
my order on June 30th for my best friend's, ""Blue Crab Pickin' 4th of July Birthday Party"".
On Friday morning, July 3rd, I called Chesapeake Crab Connection to obtain my tracking information, as I had not received it via email. I was informed that my ordered did not ship because an associate tried calling to get ""verbal confirmation"" of my order
and was told it was an incorrect number. At that time, he evidently decided that the order was not confirmed and did not ship the order.
I received no email or voice mail to the effect that there were any problems processing my order. In fact, the only correspondence I received from Chesapeake Crab Connection was the confirmation that my order had been received and was confirmed. After informing my best friend that his, ""Blue Crab Pickin' 4th of July Birthday Party"", was not going to have any crabs,
my friend and his wife called directly and were told that there was a problem with the credit card. I was not told this during my inquiry.
This left us in a terribly difficult position. We had been planning this party for a very long time and we now had no blue crabs to serve our 2 dozen guests that were arriving to spend the afternoon picking Maryland Blue Crabs. The crabs were an integral part of this gathering. Adding to the challenge was the fact that everything was going to be closed on the
4th, we were all working on the 3rd and now had to scramble to figure out what kind of food to serve at our ""Blue Crab Pickin' 4th of July Birthday
Party"". We ended up serving hot dogs, burgers and frozen shrimp. You can imagine what a huge disappointment this was to our guests and what an
uncomfortable position this put us in.
I spent the entire weekend concerned that I had let down my friend and ruined his birthday party. After the weekend had passed, I'm online reviewing my bank details and I notice that Chesapeake Crab Connection charged my credit card on July 2,
2009 for the entire amount of our order. This was the day my crabs were supposed to ship. Obviously, there was not a problem with my credit card, as
the associated had stated. The charge went through and we still did not receive our crabs.
I was a repeat customer of The Chesapeake Crab
Connection and am very disappointed in the way this was handled. If the sales associate did in fact call to confirm the order and received a wrong number, he should have at least tried the call again, left a message or at the very least emailed me. I realize they may have been busy but this follow up was not adequate, especially after already receiving the email
confirmation of my order. The fact that the credit card was charged and that this was not an issue is inexcusable.
I sent a very detailed complaint to Chesapeake Crab Connection and although I eventually received my money back, I never received any personal contact in the form of an apology or any attempts to rectify the situation and provide some type of good customer service.
Obviously, the party was more about spending time with family and friends but the crabs really were a huge part of it. We went through a great
deal of frustration trying to pull together last minute food for our event. All of my friends and family are very disappointed with the service from
Chesapeake Crab Connection, especially since we had good experiences in the past.
03/20/2009Provided by Citysearch -
Being from the Eastern Shore this small place totally is a class act. We saw our crabs live and watched them get steamed fresh in the steam room, unlike most places that reheat the crabs. The atmosphere was great and made you feel like you were at the ocean. Natalia was our server and she was very pleasant and attentive. Felt like we were at a large Franchise business like Margaritaville in its early beginnings. This place has all the local charms of a place down on the islands.
Capt Fred Spence
06/29/2008Provided by Citysearch -
Went on a slow night and had to wait 20 minutes for a server to even approach the table (she only appeared because we flagged her down). We ordered all of our drinks and dinner the first time she approached us. We waited 13 minutes for our drinks (water and a soda) - we ordered 2 appetizers and 2 sandwiches - 1 app and 2 sandwiches were served together. When asked where the other app was we were told it was being ""steamed"" (the app is served cold) . We asked for tartar sauce at the time we ordered - it did not come with either our app or our sandwich - we asked for it when it was served and she never brought it. we waited for 8 minutes and asked another waitress for it. 45 minutes after ordering we were done and there was still no sign of the other app. I went to speak to the management team and folks they did NOTHING to make the situation better except to say ""sorry about that"". As we were getting ready to pay the bill the missing app appeared and it was only a 1/2 pound not the pound we ordered. Management actually sold us another 1/2 pound and you guessed it - they charged us for it!!!!! The biggest insult was the check which had an automatic 15% gratuity added - I told them I was not paying that and the manager lobbied for me to tip the waitress!!!!!! Stay away folks.