Very disappointed with the level of service I received from the Service Department. Manager was disrespectful. Seems to be a reoccurring theme with them, which management is obviously aware of, but chooses not to act on. Can't imagine anyone ever returning to this business. One visit to literally any other dealer/shop in the area and you will definitely see the difference.
I have taken my motorcycle there every year since 2009 ... I don't ever remember why I do this... Service is horrible.... Never get the bike back on time... 3 day estamate is always a 2 week wait .... I refuse to ever go there again I'm done giving them the benefit of the doubt...
Parts manager ordered the wrong part then accused me of the mistake. Charged me $12 for a part I never got, used, touched or opened. Terrible cutomer service. Don't ever buy parts becuase it doesn't matter who's fault it will be, it will be yours and you're going to pay.
It's amazing how people can take a story and embellish details.After reading these two reviews,these customers fail to mention they bought these vehicles with over 140,000 miles and combined Grover and Sons spent over $5000 on their vehicle repairs and gave them transportation why the cars were being fixed.I know personally Grover and Sons has sold over 1000 vehicles in just over two years and have a great reputation and are continuing to grow. They just moved to a larger facility and our selling more cars than ever.Believe me,if they were a bad store in this day of media,they wouldn't be getting bigger.Nobody is perfect but they try to go way beyond what any other store will do. Try having any small dealer(excluding buy/pay here as they charge so much for cars they have plenty of money made)fix your car for free and then give you a car to drive free.They help people build their credit and truly care,I just wish the hundreds of people who love Grovers would do what I am doing.