Lowe's Home Improvement
2240 Lowes Dr, Lancaster, OH 43130
Fax: (740) 681-3481
Specialties: easy returns, free delivery, free haul away, Lowe's gift cards, easy exchanges, free shipping
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Worst experience ever. Did a $60,000 complete kitchen remodel with Lowe's and a job that should have taken 2-3 months ended after nearly 7 months. So many stupid mistakes. Worst customer service reps that basically never contacted me about the job at all. Bad selection. Even had a denied credit on the cabinets due to a screw up with Lowe's antiquated computer systems. Overall the staff was rude and ignorant. Trust me run, run run before you ever do any type of remodel with Lowe's.
Asked that everything be put on truck for dryer install, would pay for that and extended warranty, just wanted no problems on install day. Josh tells me that it is an every day occurrence-truck not stocked! I must call mgr to get them back out. They took old dryer (with pedestal, not to be taken) , tried to MAKE ME sign paper saying all ok, and no no copy for me. If I want to document their late arrival, I can take a photo. Told all to John Gordon, Mgr, but second truck is a rental Third time, I am hot. Jen says my dryer will be delivered on the back porch with a POLICE ESCORT coz I was mad the truck, just the same. SO embarrassing. I had called the store, AND 800 number to say thanks to John Gordon, am I sorry someone got a pin, and a compliment over this fiasco! Jen was antagonistic, argumentative, rude, not informed, and condescending!!!
Dont let them lay any flooring at your home they messed up my house horriblely and treated my mother like a piece of crap the lady in charge of flooring is the rudest person I have ever met and I can't believe that Lowes would employ someone like that they sent out someone to do my floor and the first thing he said to me was "I have never done this kind of floor before and they charged me over 500 bucks for him to do so and he was stupid enough to mix cement in my house and it said right on bag donot mix indoors so imagine cement dust all over my 60' $4000 TV so please don't let this happen to you and donot buy or even support them horrible service