Pep Boys Auto Parts & Service
44229 20th St W, Lancaster, CA 93534
No coupons available
I made an appointment for a state inspection. Upon arrival I was told that the smog tech was out on leave. I asked why I was not notified, and was told that it was my fault for not calling to confirm that a smog tech would be available. What?? What is the point in having an online appointment option if it is not an option at all?? I drove over an hour to this appointment for nothing. I asked if there was anywhere close where I could get a smog since I am not familiar with this area. The employee recommended a place where I was able to get it done, but at twice the cost. So now I am out over two hours of driving and $69. I am completely done with Pep Boys and will be leaving appropriate reviews online and with friends, family, and coworkers. This is ridiculous. I had the same experience last year, also with Pep Boys, and also with a state inspection. I called customer service and was told that a manager would be in contact and I never heard anything back. I have many choices where to spend my money, and Pep Boys will never again have my business. VERY poor customer service.
05/28/2010Provided by Citysearch -
I had my truck towed in for service cause it would not start and darrin the manager was rude and said that he would not have a tech there until monday and it was only saturday and he persisted to be negative about my situation knowing i had my durango towed in and he knew he had me on the spot i felt i wasnt welcomed there. the mechanic in the back name sammy was more professional towards me then darrin. he figured out my injectors were plugged and got my truck running darrin charged me for labor on that service which was fine but he also charge for an engine analysis and the tech wasnt even there to do it and my cap to my oil was broken when it was removed and darrin made me pay for a new one when my cap was fine before i took it in so i had to pay another 7 dollars on this cap so in all they charged me for an analysis that never happened and an oil cap they broke. i will never go to pepe boys again and i will make sure i tell all my friends and family on how they charge you for services never received.