Excellent Nail Spa
1821 W Avenue I Ste 115, Lancaster, CA 93534
Was always a regular customer, will never go back and do not recommend them. Nov 3rd, went for full set acrylic nails which I've had several times well done. This time, horrible job. Asked, as always, for thin, oval, following curve of my nails. What I got was coffin shape, natural nails showing on the sides, super thick, ridged around cuticles, huge gap between natural nail and tips, a health hazard, filed flat and tapering up. I didn't see until I was on vacation that evening, just got back, went in today, explained to the same woman who did this awful set and asked for the owner or manager and was told by the same woman who did this that they were not in. She did not apologize, offer to fix, I stead called me a liar, told me she could redo them for over the usual cost! And this, when she overcharged me in the first place and then had the nerve to tell me I was being aggressive, was in her space. Horrible service and experience, will never go back, they have lost my business and I will make sure everyone knows why. Seems this woman has a pattern of ignori g and deflecting blame by accusing an unhappy customer if being inappropriate
I cant believe how many bad reviews I've seen on this place on poor customer service. Also a woman gose to give nail salon production and mrs kathy (she has every rigth to refuse service like her sign said) refuses then beats customer, while customer is with her baby what a traumatic experience for anyone. Lady your Racist and need to be more professional and in video it shows mrs kathy swung first. Next time call police and don't hit .and you need to learn a lesson on anger management. Will never return to this racist establishment.