I have to say I was very upset with what happen that day. I never would have imagined to have gone through this..but in short I took a suit to get cleaned and the waist expanded. When she ,employee or likely owner's wife , was showing me from where it would be taken from and visually inspecting the pant there was no tear what so ever. Even before the pant suit was taken I personally saw and showed my spouse where it would be taken from and there was no tear!!!! before or after dropping them off. My wife picks the pant up and the owner proceeds to say that the pant was expanded but not cleaned due to a tear on the pants. She was beside herself to find a tear on them!!! When the pants were dropped off they were not torn and when the lady went over them as far as what they would do there was no tear otherwise would have been pointed out as well at that time. This was a tear that was very obvious and looked like a sharp clean tear don by what appeared a knife or scissors. So when my wife started to tell him there was no tear, he said it was there was and they cant do anything. They started to speak their language among themselves after I was insisting that they talk to the lady who initially handled our pants and showed her the whole process. But he was very negative and very rude after I insisted that it was done there. Needless to say they were very unprofessional and they as owners were very very quick to put the blame on us . I know what I took and they know there was no damage to those pants. BE VERY CAUTIOUS!!! They take advantage of the client when they mess up because how do you prove that the damage wasn't there? I highly recommend that if you use these shady and lying no good people who unfortunate own a business that you take pictures of your stuff. They may return money when left in pockets or maybe nice when they want but they sure are liars for sure!!!
Excellent dry cleaning services, usually done in one day unless otherwise noted.
If I could give this review a -5, I would do so. They say that first impressions can make you or break you. With me, this business royally messed up with their chances. The customer service is terrible! I called the place to speak to the manager to ask a few simple questions. First, when I called it rang and rang which I figured it was busy (which was fine. I used to work at a few cleaners so I understand), but then a man answered the phone with a very rude and unfriendly, "Hello." There was no mention of the business name or a, "How can I help you?" I then asked if it was Carousel Cleaners and was told again in a very unfriendly tone, "Yes". I then proceeded to ask for the manager and the next thing I hear is, "CLICK!" and I was hung up on. I wasn't impressed with this, but I thought maybe it was as accident. So when I called back again, same thing happened and same person, very unfriendly, "hello" and when I asked for the manager I was hung up on AGAIN. I have a feeling that it was the manager that answered...... If your going to treat your customers or potential customers like trash on the phone then you sure DO NOT DESERVE business. I've also heard from friends that the owner or manager will not take responsibility if they ruin your clothes and your clothes will often get mixed up with other people's clothes. From experience working in dry cleaning, that's a potential disaster when other people end up with your clothing items and visa versa. Avoid this place at all costs! Take it over to Century Plaza Cleaners, Georges Cleaners, or even Westside Cleaners. They all do great work and have great customer service.