- review 100% - Yes, their front desk and staff are all real nice but that's at first! This happened to my family back in 2011. Van went in for rebuilt transmission. Van came home 'supposedly' finished. Day after van home, took van to Costco to shop. Transmission failed on way home. They did send tow truck and paid for this but were not happy at the fact that the tow truck driver went ahead and stopped me at my house in order for me to unload over $200 worth of groceries first. Van stayed with them for over a week while they tweaked whatever. Too many stories from them to count. Right hand never knew what the left hand was doing. I could put out here 'actual' dates and times of our van being in over and over and over again. It was with them and having yet another 'supposedly' rebuilt transmission put in. We were over-charged again and again but always being stated that they did EXCELLENT work. Immediately after they had the van the very first time, there was a definite notice in something amiss with the ignition. This was pointed out to them. They stated they had never touched anything with the ignition while doing the rebuilt transmission. The ignition as well as the computer both began having difficulties. These were ZERO problems with the van originally. That summer of 2011 yet after the van being in and them working on it for days on end (or so they always said), I went ahead and took the van to Ocean Shores with a car load of kids. Van made it there but the transmission failed on way home and I was only able to do 20 mph and it was over 100 degrees outside that day. Lakewood Transmission said to bring it to them immediately. I was going as fast as I could! HA! Someone of an end to this story is that I do believe the transmission is fine BUT the van sits and only starts up once in a blue moon. They messed with the ignition/alarm/computer and after all the money they soaked out of us on all them 'supposedly' excellent transmissions they continued to put in the van, we don't have the finances to have the other fixed. But I do believe they'd do it for us if we had another credit card. And I do believe that after doing this fix, there would be something else in need of fixing. I would strongly recommend to anyone considering using them that they know MORE about transmissions. Get Lakewood Transmission to ALWAYS put everything they say down in writing. This isn't something they like or will do! They take short cuts. Be on your toes!!! Those nice smiling faces can turn very soar once you stop nodding your head and agreeing with them.
15408 union ave swLakewood, WA 98498
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9140 Gravelly Lake Dr SWLakewood, WA 98499
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Lakewood Transmission was very upfront about everything involving the price for rebuilding a transmission. Everyone there is great. The first time I called them, it was at the end of the day, yet they were willing to stick around, pick up the phone and answer all of my questions. Not only did they take time to answer all of my questions throughout the process and were even willing to go as far as having me come down to the shop where they laid out all of the bad parts and showed me what they planned on using. Everything went smoothly. They rebuilt my transmission and everything is still going well. I would definitely go back again and will recommend their services.
Very nice front desk when you bring your car in. They appear to be very knowledgeable. Perhaps they are. I just know that they gave me a complete overhaul on my transmission once, taking 1 month, and costing over $3000 ( $800 over bid, because it had to be overhauled instead of rebuilt.) . 3 months later, my new transmission totally crashed. I had to have them redo it. All of a sudden, the front desk wasn't so nice anymore. They did rebuild the rebuilt transmission for free and quick too. Only, I could tell when I picked it up, it wasn't right. Of course, they could not see the problem. 2 months later, my transmission quit shifting again. So in 6 months, I have had to bring it back to them 3 times. I wish I did not have to go back to them, but as long as my transmission is under warranty and keeps breaking, I guess I am stuck.
My experience with this place was beyond terrible. If I could give them a NEGATIVE star rating, I would! My car was doing a sudden jerking and not shifting so it was taken to them and they drove it for THOUSANDS of miles (yes, thousands, I have odometer readings to prove it) and finally it acted up while they drove it so then they replaced some transmission parts and the total cost was $2000. He told me it was "shifting beautifully" the day I picked it up. Well, the second I drove out of the lot, I noticed it wasnt shifting right! Then on the freeway it started doing the EXACT same thing it had been doing before. So I turned around and drove right back and the guy acted like I was lying or something. I was NOT happy that after having my car for TWO MONTHS and giving them $2000 that the problem was still NOT fixed! Then they kept the car another two weeks and said it was fixed and I got it and after driving only 100 miles there was a NEW problem happening - the car would not shift into 3rd gear sometimes! I took it back to them, they kept it another 2 weeks, added 600 more miles on it, claimed it never acted up for them, finally said it was not transmission related but an electrical problem related to the alarm system. WOW. They must think I am a complete moron. There is NO way it's related to the alarm and the alarm was disconnected years ago anyway!!!!!!So I had to take my car to another transmission place in Tacoma and they test drove it and it immediately acted up (not shifting into 3rd) and they said it was NOT related to any alarm (which was disconnected) and that it IS transmission related.If Lakewood Transmission was the ONLY transmission place left on earth, I still wouldnt take my car there.