Come 2-3 times a week get everything I need! I love all the cashiers and they all make me feel welcomed.
Love it all my needs and open at 5 am . employees so frendly
Avoid this place if you want to get honest work at a fair price! They will take advantage of you, work on things they were not contracted to work on, and stiff you with the astronomical bill at the end! Don't believe me, ask my 84 year old grandparents who were handed a $1200+ bill after Lucas replaced gas and brake line parts they were not asked to replace. They didn't even replace the gas THAT THEY DRAINED FROM THE TANK! Please, take your car anywhere else. There's a Firestone right across the street, and hundreds of garages in Lakewood, any of them have to be better than this place. Ignore the Star Rating, I wasn't allowed to rate this place a ZERO.
This place really is great. Reading the other reviews. The cashiers are really friendly. I've been coming in the store for years. They seem to be the same faces. Can't say that about a lot of places. They must like working there. I've had my car worked on a few times. I can tell they're extremely busy. I'm reasonable, so I don't expect them to stop everything & fix my car in front of other customers that were there 1st. I'm polite to them & they are polite to me. Explain clearly & answer my questions. I feel comfortable recommending this place to family & friends. They have recommended things I should replace in the future but don't pressure me to do in now. That makes me trust them. They don't nickel & dime me.
The store is very close to my house and they have everything if you cant make it to the grocery store.
Do not go to this shop! I brought in my diesel truck because my fuel line was leaking. The leak was easy to see and not very hard to get to. I was charged $150 for an O-ring and labor. Not only did I find the next morning that the leak was not fixed but also now my radiator is leaking and my anti-lock brakes light is on. What the **** did they do to my truck? I try to get some answers and they just have some kid at the counter saying that no one is there, he can't log onto the system, he doesn't have a number for his manager, he knows nothing, no answers completely helpless I'll have to come back Monday. I doubt I'll have better luck then DO NOT USE!!! I would give them -5 stars if I could.
I didn't even get past the phone call with this place. A very rude and conceited old man answered the phone and barely game me any information at all. It was very apparent that they did not want my business. When I asked for a quote the man refused to even give me a ball park, and then made a snarky comment to end the conversation. Customer service is everything nowadays and Lucas Auto Center fails to understand this. It amazes me that this place has been around so long.
The service is excellent and the gas is one of the best brands. I come 2-3 times a week get everything I need! I love all the cashiers and they all make me feel welcomed.