The first time I went to this restaurant my fish apparently had been sitting around for hours. It was cold and tough as a boot! Today, I figured that everyone business has a bad day once in awhile so I'll try them again. DUMB IDEA! Today the fish was reasonably good but take a look at my attached picture. Can you believe this is 2 orders of cole slaw? Needless to say I will never darken their doorway again!!!
We went to the drive thru did not get a receipt. We ordered an 8 piece family fish dinner. We were asked to pull around front and they would bring it out in2 min. 12 min later we got the order. They forgot the fries. They gave me a small box of fries that were already cold when I a questioned the size of the order the guy behind the counter said that is what comes with the 8piece and walked away ignoring the fact that I was not happy. I asked to speak to the manager and someone said that he was the manager. I have never been so insulted by a 20 something supposed to be a manager. Then we get home. By then the cold fries are inedible, there are 4husnpuppies, the coleslaw has maybe 4small spoonfuls and they fish is greasy. Not the family meal I thought I was getting! The manager should be fired!
I pulled up to the drive through and there were putts from other vehicles. I had to wait five minutes for somebody to come acknowledge I was waiting and then ONLY AFTER I HAD TO BEEP MY HORN. My order was incorrect. I ordered hash browns and got the cinnibun things. I even asked for "ketchup for my hash browns". I pulled around and went in to the store and the "manager" rene, told me I got what I ordered, was extremely rude and yelled at me. He asked who I thought I was coming back to yell at him. I was ignored when I asked for the owners contact information as well. This person knows nothing about customer service at all. He just kept telling me how wrong I was and that I received the order I wanted. This person needs to be fired from this position. His team then started telling me how rude I am and that if I called to complain they all stick together anyway so nothing will happen. I demanded a refund and left. As long as this crew remains employed I will never be back and I will post this experience every place I can on social media.
Fries was cold and so was the fish coleslaw was not good either
The MGMT is doing it right! Ordering fast-food chicken can be confusing if you don't do it all the time. Every time I go to this location the staff is very helpful. The workers know the menu well and on more than one occasion have helped me complete my large orders by suggesting proper combinations and portions. And they always do it with a smile. Sure, it's a fast food joint. But that doesn't mean the employees can't be well trained and take pride in their service. Get the food and take it home!