STAY AS FAR AWAY FROM NANCY AND BRIDAL WORD AS POSSIBLE! I don't even know where to begin… We ordered 5 Bill Levekoff bridesmaid dresses at the end of May for a mid-November wedding and were told they would arrive in early September. We chose to order through Bridal World because I had a bridesmaid that lived in Colorado and Bridal World offered to ship the other dresses for free to Philadelphia (otherwise it would have cost more to order them in Philly and ship them to Colorado). Totally not worth the $20 savings.We had not heard anything from Nancy (the incompetent owner of Bridal World) by the first week in September. My MOH called and Nancy said they would arrive by the middle of the month. By the last week in September we had heard nothing, so my bridesmaids and I started calling every day - no one would answer and we left polite (initially) voicemails asking to be called back. Her voicemail filled up after a week and after 10 days I finally told my husband who called daily and was finally able to get in touch with her by the beginning of October. Nancy said she had a personal issue and was out of the office, however she gave him her email so we could get in touch with her if she didn't answer the phone. She promised the dresses by the end of the week and said she would update us. She did not get back in contact with us and we again had to call/email her several times to get a response. This happened twice more, with her giving us a date they would arrive, promising to call us to confirm, then not calling us by the date SHE sent. The dresses arrived in Colorado the last week in October and to save time we had my bridesmaid fly them out to Philly. Again, my wedding was in mid November, so my bridesmaids had less than 3 weeks to get alterations done. In summary, we ordered dresses in May that arrived the last week in October, 7 weeks after the expected arrival date. AT NO POINT did Nancy reach out to us to let us know the dresses were late, she was impossible to get a hold of, and consistently gave us timelines that she didn't stick to or follow up with us about. Furthermore, she never once apologized and was actually rude to my husband when he asked her to overnight the dresses & provide tracking numbers when they arrived. STAY AWAY! MINIMAL SAVINGS ARE NOT WORTH THE HASSLE AND STRESS! SHE IS INCOMPETENT! I ONLY GAVE HER ONE STAR BECAUSE THEY DON'T LET YOU DO 0.
Run away!!!!!! Do not go to this business!!!! Nancy, the owner, is a terrible person. We ordered dresses at the end of March for an August wedding. We were told that they would come in at the end of June. Instead of the end of June, it was the end of July. Throughout the process, we were given the run-around about why the dresses were a month late. It was the company's fault, UPS lost the package, oh they always take this long. What a load of crap! Beyond that, I ordered over $200 worth of neckties that were supposed to come from the company pre-tied. They didn't arrive that way and Nancy told me that they don't make them (which happens to be the one true thing she has ever said). I asked her why she promised them to me if they aren't even available. She ended up saying that they actually are available and she'll re-order them. When I finally went to pick them up, it was obvious that she had sewn them herself and did an absolutely terrible job! However, she tried to pass them off as coming from the manufacturer. When I wanted a refund, she refused. When I pressed, she said "Give me your card and I'll do it later." I told her she needed to do it now. She ran my card and gave me the receipt. I was so rattled that I didn't look at it closely enough. She hadn't actually run the card - at the bottom of the receipt, in the authorization area it said "offline." Before I left the store, she yelled at me and wouldn't let me speak. She also turned away a delivery from UPS - probably some poor, unsuspecting bride will have a surprise when she doesn't get her dress! I finally just left while she was still yelling at me. She has many unresolved issues on the BBB website, bad reviews on Yelp, and pretty much terrible reviews everywhere. Consider yourself lucky that you're checking her business reviews before giving her your money. I'd rather wear pajamas to a wedding than deal with this dishonest, mean person.
This store is horrible and Nancy the owner is evil and condescending. She said "I was just the Bride" and would not speak with me. She only wanted to speak directly with my bridesmaids. I asked her to cancel the order for the bridesmaid dress and she said she would. However, she never did. Instead she kept the order placed then harassed me. Then she would not refund my bridesmaids monies.
I purchased a pair of wedding shoes on June 18th, 2012, and was told that they could be dyed in one day, and then could be picked up after one day of drying time. The woman working said the woman who does the dying would be in later that day and would call and tell me when they could be picked up- I needed them by the 25th for my dress alteration appt., and they said this was no problem. Noone ever called, so I called the next day, and spoke with "Cheryl," who said she would personally call with an update before she left that day since noone had bothered the day before. Well, she never called, either. On my THIRD phone call, I received no apology, but was told that I could pick them up the 25th. I showed up this morning to pick up my shoes (for my appt. TOMORROW) and the woman said "I didn't get to them. I'm sure someone called you." OK - first, noone called me EVER, despite my three prior phone calls. I explained how they were guaranteed to be done today because I cannot have my wedding dress altered without them, and she said I could go buy shoes somewhere else, then, still being incredibly rude. My patience was gone at this point, so I asked her (loudly) if she was aware that she had a 2 out of 30 customer approval rating (2!!!!!) and 12 complaints filed against the store at the Better Business Bureau. She responded with this gem (and a smirk) "If you don't pay your dues with the BBB, it doesn't matter what they say." She then kicked me out of her store because the other customers were starting to listen to me - I went to the security office, filed a complaint there and with the store's short-term lease holder (which I would suggest future victims of this hellhole do as well) and returned with security, at which point, of course, they processed my refund. I still have no shoes for my appointment, tomorrow, and as of yet, no refund in my bank account.