The worst experience. Customer service was horrible, they wouldn't allow my husband or son to come back with me. This is my third and my husband has been allowed to be with me through every ultrasound. I could't believe how bad this went. I went to this same office for with my second to find out if we were having a girl or boy and my son and husband were with me the whole time. I planned this ultrasound as something special because this baby was a surprise. My son was so excited to be apart of it and so was I. I was crying the whole time and still they didn't allow my family back with me. To the point they couldn't get a clear picture, I had so much anxiety. I was so uncomfortable and hurt by how out of nowhere, they didn't allow my family inside the room. When did this policy change, when did they decide to steal this beautiful experience from families. I literally went to the other office in Lakeland 5 weeks ago and my husband was with me the whole time. I am so dishearten by the whole thing. Whatever you do!!!!! DO NOT GO TO THIS OFFICE!!!! I am in awe, wow just wow, my heart is heavy. Please families don't go here.
101 Avenue O SEWinter Haven, FL 33880
From Business: Breast and Imaging Center at Winter Haven Women's Hospital provides high quality screening and diagnostic imaging services in a compassionate environment.
My stepson went to this facility for a routine xray. The bill was sent to a family member who had been stalking him giving detailed information they should not have. When confronted with this as it is a hippa violation, no one seemed to care how they hurt our family with this gross incompetence. They were more worried about sweeping it under the rug. If your privacy means anything to you avoid this place. Needless to say the person responsible for this was never fired or even reprimanded for this incompetence.
Unless you have a half of a day to waste, do not use this place. My elderly mother has been sitting in their lobby waiting for almost an hour and a half and has yet to be called for a simple blood test. So I guess I'll be docked 2-3 hours pay today for bringing her. Yes they have cheap prices but it is not worth my time and loss of salary. When I get mine done at Watson Clinic I am in and out in 10 minutes. Guess where I'll be taking her next time?!
I have been here and had excellent service. When my three year old needed blood work we went to Plant City and it was a nightmare. They blew out his veins there times and said to come back in 3 days. Lakeland works with many pediatric patients so we went in, they carefully examined both arms and had no problem drawing his blood. Thank you so much for your gentle, professionalism!!!