I had Tonya as my service advisor and she was excellent !! I had a bad experience with the last advisor I had .... request Tonya for your Toyota care needs , she’s honest !
I always have a good experience here. Everyone is nice. My advisor Amber smith was awesome. Great personality
This is the absolute worst Toyota dealership in the entire Central Florida area. They are rude, unprofessional, and downright sleazy in their business dealings from the sales rep to the manager to the financial manager to customer service — zero regard for the customer and/or the law. They “lost” the window sticker to the new car I was purchasing, refused to itemize my purchase (“packed the deal”), withheld some of my paperwork, refused to show a zero balance on a cash sale....IE- appears to be in violation of several state and federal laws. I feel I was treated this way because I am a senior citizen as well as a single woman. I’ve driven either a Toyota or a Lexus for the past twenty years. IF this had been my first Toyota experience, I guarantee it would have been my last. So very sad to tarnish a good company’s name like they are.
My salesman Jose was really helpful. My car had been towed after an accident the night prior and he came over to help and started to talk to me about my options and although I didn't see something I wanted there they were very quick and able to provide me with options which I am ultimately grateful for. The owner was mentioned they receive cars everyday and that one was on the way. They pulled up with a 2018 Mitsubishi Outlander. Out of my budget and reach but they all really went out of their way, getting me the best interest rate and swapping my beat up car was a breeze. Everything has worked out thus far and in 4-5 years I can see myself using their professional services again. I definitely recommend Speedway Auto Sales.
LaKeLaNd ToYoTa’s VIP service was refreshing. When they say ‘oh, your vip’ usually I don’t even pay any mind to the comment, but this experience was the kind that made me truly feel as if I where the ONLY customer in the whole dealership! My sales rep was non other than the infamous, JaMeS RoSieR!! And boy did he go to great lengths to make sure I was satisfied in every aspect of my investment! Thank you, James! You are an amazing person to be able to deal with every challenge I threw at you, and handled it with the utmost respect, care and grace! I am a ToYoTa gall as long as James is around!
We went to Lakeland Toyota because we saw a car on the web - when we got there Don Townsend came out and greet us and when we found out the original car we went to look was sold already he helped us locate another same type and year Don was awesome and very patient answered all our questions - and we never felt and pressure at all - when all the ducks were in a row and we agreed on the purchase Don walked us thru everything and the young lady in finance was awesome as well Defiantly will go back there again and highly recommend Don Townsend as your salesman!!!
I went with a friend of mine as requested while they went to purchase a car. Their salesman was one of the managers name Yvince and he was GREAT! He was so helpful for her. She had multiple questions and he had an answer for them all. She was able to test drive and he explained the car so well while she was driving. We were there for a while and he never left her side during this process. It’s safe to say she left the lot that day in the same car she had her eyes on! I definitely give Yvince 5 stars for his patience, friendliness, professionalism and knowledge! When I’m ready for purchase a car I will definitely be at this same dealer asking for the same manager!
Daniel McIntyre is a professional all the way! I greatly appreciate the treatment and will send friends and recommend you ask for Daniel McIntyre! I live this 2018 Camry!!!
This past weekend I bought a car from Lakeland Toyota. My wife requested a Spanish speaking associate and we met with Ana. She walked us through the difficult task of choosing the right car, for the price I was looking for. I test drove two cars and made my decision quickly. She explained everything in English and Spanish thoroughly making sure we understood. I would definitely go back to purchase another vehicle from this dealership!!!
After contacting the dealer on Car Gurus and getting an email from Amy saying the Jeep Renegade was in stock, I decided to call the dealer after seeing the reviews that sometimes the vehicle was not in stock. On the phone, Crystal said it was available and set up an appointment for the morning. Then in the morning, I asked about the vehicle via text and nothing was said about it being unavailable. When I got there, the salesman said the Jeep needed parts that were on back order. I should have left then, but I was already there, and I test drove a couple vehicles. The sales manager tried to convince me to take home a car I didn't like then said they would try to find me a vehicle I liked. I asked about the Renegade, and the manager said the Jeep was missing a part that had been on back order for a month. I did not like these tactics and will not return.