I moved from NY to Lakeland for almost a month and the service I have received at Exodus has been excellent. I can say that Irene, the nurse practitioner, saved my life and my baby's life because it was she who, looking at my medical files, which I brought from NY, found that I have gestational diabetes; fact that the obstetrician doctor overlooked, and it was he who asked for the test. And about all the staff, everyone, without exception, has been kind to me.
This would be my second time going back to them I love the environment. All of the doctors make you feel welcomed and they always get you in and out when your appt is over . Best ObGyn to go to when pregnant -Kenisha.B
The staff is very nice and welcoming I have nothing negative to say about the staff however I really dislike that they do things and don't tell me that it's been done like genetic testing for example. When I went to Brandon hospital they asked if it was done I told her I did not know if it was or not and she told me that it doesn't surprise her because that office is known for not telling their patients what they are doing or what has already been done. I also dislike the fact that they don't have after hours to call if you have a concern telling me to go to the ER for everything is unacceptable considering the fact that they aren't the ones receiving the bill every time I'm told to go plus that's what my insurance pays them for. If they would change these things I think they would be a 5 star facility in my eyes.
First , The establishment is not clean . Second, Bad Billing wrong code number and almost cost me $162 if I didn't catch it . Third, I went in with a really bad cold and was told they had no tools to listen to my chest or even look in my ears and throat.I was told that throughout pregnancy care that STD testing is done . I m okay with that . Insurance pays for that cost . But then I got a $1668 Drug Screening Bill From Lap Corps. Two pages of Negative testing of every kind of drug . I did not consent to a Drug Screening . Its Unprofessional and very disrespectful ! I will be contacting anyone that I can to bring awareness to this matter . I should not be responsible for a bill I had no clue was happening . All my test are normal . I m a clean and wonderful mother of two Honor Roll Young Ladies . I will not be insulted by some Doctor with bad judgement or possibly even a scam . When I called to express how badly it hurt me I was told to hold on. Oh yes Hung up on Me .
So far so good. Extraordinary staff doing excellent work. Looking forward to seeing how thigs work out
I have been going to exodus since the beginning of my pregnancy. At first they were extremely rude to myself and my family. Throughout the pregnancy they got better and I began to develop relationships with some of the staff but overall they are totally unprofessional. You make an appointment just to sit for at least 45 minutes in a hot and small waiting room with at least 15 other patients before going back that is if they don't skip over you(which they've done twice with me) and then another 15-30 minutes waiting for the nurse practitioners- which are always different. They ask for your name and don't remember a thing about what's going on and don't care to even read your chart to see, most times they asked me what I was in for if it wasn't a normal checkup.. and each doctor tells you something different. I've never been so disappointed and annoyed with a doctors office and plan on switching as soon as I can.
This place sucks. They are very unproffesional. Some nurses are very rude. There is not enough room for people to sit. My daughter went here for her prenatal care and it sucked. They need to get it together and quit scheduling so many people on the same day. Its hot and miserable in the lil waiting area esp for a pregnant lady
Asked them for my other doctors information when I lost their contact info and they kept switching me back and forth from their office to the one on the north side . Very difficult , always have me on hold I love the north side office better than this one .
The new staff is good. The wait time is poor. Though towards the end of my pregnancy,the wait time improved. Rhonda,in the office is excellent! Staff is friendly & knowledgeable.
this place gives you top of the line care just like it gave me during my treatment The doctors here always shows integrity they are the best in the world if you ask me