Clothes from patients room were lost or missed place multiple times, No trash bags or even extras in cans, no soap or paper towels in any machines. The place is flithy they have patients sitting in hallways other fellow paitents asking for the nurse's when there lights been on for hours. The lock down unit Is sad place never leave an have no activities. There's no activities ever an patient's don't improve they decline. Most the nursing staff needs to be schooled better if that's not the problem maybe a new profession. Cuz they joke an laugh at patient's.They don't do paperwork needed an if they do it's incorrect specially if it has to do with falls or other injuries they don't do their neuro scans or check list correctly I have worked in nursing field for years never seen it so bad. Never again will I have them stay at Wedgewood!!
4250 Lakeland Highlands RdLakeland, FL 33813
From Business: Welcome to your Lakeland, FL Brookdale Highlands, the national leader in senior living solutions for a simple reason: we help people age well. Our specialized off…
My dad has been in this facility twice. The first time was 6 months ago and it was a good experience. He’s back in there now and it’s horrible! The cleanliness is terrible. There’s No trash bags in the trashcan’s. But they leave used to catheter bags etc. in the cans, souled linens in the trash cans etc. We’ve pushed the button for help and waited for hours and finally have to go to the nurses station to get help. The nurses act like it’s normal for that kind of care. When you ask the.nurses question most of the time they have no answers. My dads catheter was broken and urine all over the place after the aid and I bother told the nurse she left and went to Starbucks. When she came back she still didn’t do anything about it until I got the charge nurse to fix it. They’ve missed his breathing treatments and is wasn’t in the notes. We wouldn’t have known if we wouldn’t have found the medicine in the machine where it had been left and not given to him. His breathing treatments and medications are late more than on time. It’s been extremely frustrating and when you try to complain there’s no one in authority to get help from. There’s at least one family member with my dad from 5 to 9 hours every day. I can’t imagine what the care would be like for the people that doesn’t have anyone there to look out for them.
Their help is awful! They don't respond to call lights, they don't bath them properly, they throw urine soaked clothes anywhere but in the bag hanging in the closet for them. I would not recommend this place to my worst enemy! Whenever a patient asks for anything, the CNA's say they will be right back and you never see them again!😑😑😑
Truly not the caring place they claim to be. A lot of issues get covered up and not reported. Residents going with out food, medicine and care. Talking to the director does nothing. Nurses talking on the phone while attending to patients and not cleaning wounds properly. Please do not send your loved ones here.