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Edwards-Macy Bridal

Map & Directions
(15 Reviews)

120 E Main St, Lakeland, FL 33801

(863) 688-1021

OPEN NOW
Today: 10:00 am - 6:00 pm
78
YEARS
IN BUSINESS
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Hours
Regular Hours

Services/Products
  • Tuxedos
Payment method
discover, debit, amex, all major credit cards
Neighborhood
Downtown Lakeland
AKA

Edwards -Macy Women's apparel

Edwards-Macy Bridal Boutique

Edwards-Macy-Brenner's

Categories
Bridal Shops, Formal Wear Rental & Sales, Wedding Supplies & Services, Women's Clothing
Other Information

Parking: Street, Free

Bike Parking: No

Price Range : Average

By Appointment Only: Yes

Reviews

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Abbie M.

09/23/2018

Overall
Expertise
Professionalism

Not just professional and expert, but friendly and wanting to help. I came with a budget of $2,000 for a gown, but my consultant found a gorgeous dress for about $800. MY DRESS!!--PERFECT!! They really looked out for me!

Jo B.

04/02/2018

Overall
Expertise
Professionalism

Please, do yourself a favor and read through all of the reviews. This place is absolutely terrible! Save yourself the trouble and choose another shop. There are plenty of other places around and near Lakeland that do a much better job.

Cathy F.
Edited: 09/17/2017
Overall
Expertise
Professionalism

I'm sorry but the the service is not what I expected I got the bridal party dresses there they don't fit won't zip up on two of the dresses the third has yet to arrive. And she tells the girls they where fine when they left the store but were never open from the manufacturer packaging and then didn't want to speak about it. Not good business
And trust me I understand there is a storm but they have been on order for months

Lauren C.

08/05/2017

Overall

Unprofessional, rude and pushy. You are unable to physically touch the dresses, unable to have your bridal party look around at dresses and if you are modest like me and want a family member or friend in the dressing room with you, I suggest you go somewhere else. Horrible. I don't know how this place is in business. Read the reviews before you go

Linda R.

07/19/2017

Overall
Expertise
Professionalism

I went there looking for a mother of the groom dress. Although I did not purchase as they didn't not have color I wanted, I wanted to leave a review for service.
The service was so good and the girls couldn't have been more attentive. They suggested and helped me and I felt so comfortable. I was disappointed I could not purchase my dress there. However, my granddaughter will definitely go there when it's time for prom.

Jessica B.

06/25/2017

Overall
Expertise
Professionalism

The manager made this experience so that if this were the last shop on Earth, I wouldn't go in. She offered a package dress and veil deal on the way in. As soon as our bride decided to purchase a gown, she immediately tried to pull and bait and switch saying the chosen veil was not part of the package even though it was shown by our consultant. As a manager, I would expect her to simply fix the problem and honor the deal. Instead she chose to make excuses and blame it on the consultant (who was wonderful) for showing the wrong ones. Again, unfortunately, when employees make a mistake, it's a manager's job to correct the mistake. She did not attempt to fix anything. She made rude remarks to the bride's mother such as "oh well that's what's going to happen" and "you'll have to just deal with it". After the bride decided to leave and we were outside, she started a verbal altercation with a member of our party. She continued spewing nonsense and made it clear that she didn't care that she single-handedly lost her store the sale. She ended by calling me a bitch and cementing what a terrible manager and person she is

Peggy H.

05/13/2017

Overall
Expertise
Professionalism

Wow!!! First time in and turned right back around. The ladies at the front were extremely nasty about setting up an appointment, which I hadn't known because there was nothing on the store about not accepting walk ins. Im not upset though. These dresses looked cheaply made and overly priced. Take your business somewhere else.

Lyn lisa P.

10/19/2016

Overall
Expertise
Professionalism

Friendliest, nicest group of ladies at Edwards Macy Bridal! I found my perfect dress with the help of my consultant. We had alot of fun, and shopping was stress free as they pick dresses for you to try on. Will shop there again.

Jessica O.

01/24/2016

Overall

The woman I was supposed to be paired with was very nice. However, she was so inexperienced that she had to have the manager and another associate help us find dresses. The manager was rude and obviously had very little patience. Also, I asked for fit and flare. Instead of telling me that they didn't have what I wanted they tried to find other dresses for me to try on...as if they wanted to change my mind. I was extremely disappointed. I am all about helping local businesses, but unfortunately this business will never have me walk through their front door ever again. This place honestly deserves no stars and needs to be removed from all search engines.

Kristen P.

11/19/2015

Overall

Horrible place. If I could give this place zero stars I would. I was there to look at wedding dresses and the manager was extremely rude and insulting. I was not allowed to browse through the bridal dresses that were on display. We walked out after only being there a few minutes. My day was completely ruined. Buying a wedding dress should be a great experience. So glad I went to Albert Griffin bridal today. I found the dress of my dreams and the staff was absolutely amazing!

Vanessa N.

11/05/2015

Overall

Most unprofessional bridal shop, very rude and no consideration to the brides experience on selecting wedding dress, didnt allow to try on and view the styles to make a choice. Dont recommend this shop to anyone. I will take my business else where.

Overall
***Great Experience***

I got my prom dress from here. And because im not 6 foot tall and 102 lbs. i needed some alterations... they have a very experienced team of woman that help you with anything. I can say that that when you walk in the store it may not look like the other bridal shops. But the other bridal shops have not been in business for like ever... they have a lot of history. I find myself looking for a reason to go in there and just look at dresses... im pretty sure they have over 2,000 dresses... lol if not its really close... huge selection!!! It took me a few times to go in and try on my dress but thats only because i had so many that i liked. But i finally got one and it arrived with pleny of time to spare in case something happend along they way. when i hear of girls geting married or going to prom i always recommend Edwards Macy over the other bridal shops. My experience was great and if you go im sure yours will be to!!!!!

cutisandi

04/05/2010

Provided by Citysearch - 
Overall
nicest people and best styles

The people at this shop are so nice, and really care about me and my wedding. They were also genuinely nice to my mom and bridesmaids too.
The selection of styles went on and on. Really different, where as the other stores just look like carbon copies of all the warehouses around.
The prices are good too, and there was a free lay a way for me and my mom.

I really like this place!

Spearmintkitty

12/07/2008

Provided by Citysearch - 
Overall
Almost Ruined wedding

they have great dresses but they ordered my dress in cherry red not deep wine. the dress came in 2 days b4 the wedding. i almost had to walk down the isle in a shirt and shorts!

signman2069

04/23/2008

Provided by Citysearch - 
Overall
!!! BEWARE !!! Very Poor Customer Releations

They mixed up my wifes wedding dress with the wrong one that is way too small and almost ruined our wedding. The store promised a full refund then changed their mind and ""said it was a mistake but they don't do refunds"" feel free to contact me for more info.