4025 Us Highway 98 N, Lakeland, FL 33809
Fax: (863) 816-8718
TollFree: (800) 477-0097
Bought leather sofa and love seat. Paid over $2000. Owned for 3 years with being out of state working 2/3 of that time. It is cracking everywhere. Not covered by 5 yr furniture protection because it was not caused by accident. Was told by manager that the same set had previous customer complaints for same issue and to contact corporate. I did, tough luck. I am single and furniture has been used very little. A 399.99 sofa has the same warranty as a 1000.00 sofa. So more expensive appears to not mean better quality. Rude, unhelpful staff and customer service. A 500.00 sofa from Rooms to Go with daily use for 2 yrs is better quality than the Ashley sofa.
I purchased a new leather sectional yesterday (4/5/13) and had it delivered yesterday. The sectional is too big for the room, I admit fault at a mistake in measuring. I call the sales person as soon as I get home to discuss options. I am told flatly, no, that a return or exchange is impossible. I was not informed of this at time of purchase. I am not trying to get my money back and I even stated I would be happy to pay a restock fee. I actually want to spend more money in the store for a better piece. Terrible customer experience. This can be fixed with ease but yet nothing. I cannot see any possible chance of future business if this is how you are treated.