My husband and I recently purchased a new mattress and 6 piece dining room set from AF at a great price. Customer service was GREAT during our time in the store while they were trying to make the sale. However, our "1st thing Sat morning" delivery turned into an "8 o'clock Sat night" delivery. Also, it wasn't a big deal that our dining room chairs were not in stock, b/c the chairs were "just over at their Orlando location" and they are "back and forth from that store numerous times a week". But for some reason, the chairs took over 5 weeks to be delivered to our home. Additionally, our dining room set came with a bench. A bench that we paid extra for them to apply fabric protection on. Rec'd the bench and no fabric protection. Rec'd a new bench with fabric protection 5 weeks later when we rec'd the chairs. In the end, we bought an extremely comfortable new mattress and a dining set we love-both for a great price-but it wasn't without plenty of frustration. The staff over promised, under delivered, left us on hold, didn't answer during business hours, and was basically cowardly when it came to the truth. Will do business with them again because of the good price but will NOT be relying on their delivery and also will NOT believe everything we hear. Thank you to Felicia, our sales associate, who was very sweet but unfortunately seemed to be "caught in the middle."
3954 Us Highway 98 NLakeland, FL 33809
From Business: Mattress Firm features more than 55 different mattresses from top manufacturers such as Beautyrest, Serta, Simmons, The Dream Bed and more. We carry specialty mat…
We bought a bedroom suite from this place and when we got home and removed it from the boxes the dresser was broke in the center!! The bed had damaged with dents and dings every where!! The bottom boards of the king size bed that holds the mattress did not even reach the floor!! Every piece of item had scratches or dents!! The mattress was not damaged but is hard as a rock!! I spoke to the rep the next day and said they would switch out the dresser. Then after noticing the next day that every piece had something wrong with it I didn't want it switched out and I just wanted a refund...he said he couldn't do anything about that because I didn't mention it to him on the phone!! I told them I didn't want there damaged furniture to just give me back our $1800 back they refused to replace it or do anything!! We are out our $$ and now have furniture that is useless!! The corporate did nothing either to help!! I'm telling you don't BUY NOTHING FROM THIS PLACE!!! You will get damaged furniture and will be out your hard earned money!! All SALES ARE FINAL AND YOU WILL BE OUT OF YOUR MONEY!! Wish I could give not even 1 star!!
My mother and I stopped in to look at mattresses. Denise immediately came to help us. She is very pleasant and professional. I chose the mattress I wanted and we were out of there in less than 20 minutes. I love the mattress. My back hasn't hurt since I got it.
Fantastic experience purchasing furniture from this store. AJ, Denise, and Store Manager Josh were very pleasant and helpful. We made our purchase and the items were delivered by very polite, uniformed delivery personnel within 3 hours! AWESOME - I highly recommend!
Excellent selection, service and reasonable prices. Eric was very helpful and knowledgeable. He was very pleasant and not pushy. I would definitely recommend that you visit Eric at AMERICA'S MATTRESS in North Lakeland.
Worst service ever charged me $120.00 for a hose that was perfectly fine. DIDN'T check if the washing machine worked before he left.I called them a total of 5 times they never came back out so I had to call a different repair company to come out. I feel like I've been scammed.