Please, do yourself a favor and read through all of the reviews. This place is absolutely terrible! Save yourself the trouble and choose another shop. There are plenty of other places around and near Lakeland that do a much better job.
I'm sorry but the the service is not what I expected I got the bridal party dresses there they don't fit won't zip up on two of the dresses the third has yet to arrive. And she tells the girls they where fine when they left the store but were never open from the manufacturer packaging and then didn't want to speak about it. Not good business And trust me I understand there is a storm but they have been on order for months
Unprofessional, rude and pushy. You are unable to physically touch the dresses, unable to have your bridal party look around at dresses and if you are modest like me and want a family member or friend in the dressing room with you, I suggest you go somewhere else. Horrible. I don't know how this place is in business. Read the reviews before you go
I went there looking for a mother of the groom dress. Although I did not purchase as they didn't not have color I wanted, I wanted to leave a review for service. The service was so good and the girls couldn't have been more attentive. They suggested and helped me and I felt so comfortable. I was disappointed I could not purchase my dress there. However, my granddaughter will definitely go there when it's time for prom.
The manager made this experience so that if this were the last shop on Earth, I wouldn't go in. She offered a package dress and veil deal on the way in. As soon as our bride decided to purchase a gown, she immediately tried to pull and bait and switch saying the chosen veil was not part of the package even though it was shown by our consultant. As a manager, I would expect her to simply fix the problem and honor the deal. Instead she chose to make excuses and blame it on the consultant (who was wonderful) for showing the wrong ones. Again, unfortunately, when employees make a mistake, it's a manager's job to correct the mistake. She did not attempt to fix anything. She made rude remarks to the bride's mother such as "oh well that's what's going to happen" and "you'll have to just deal with it". After the bride decided to leave and we were outside, she started a verbal altercation with a member of our party. She continued spewing nonsense and made it clear that she didn't care that she single-handedly lost her store the sale. She ended by calling me a bitch and cementing what a terrible manager and person she is
Wow!!! First time in and turned right back around. The ladies at the front were extremely nasty about setting up an appointment, which I hadn't known because there was nothing on the store about not accepting walk ins. Im not upset though. These dresses looked cheaply made and overly priced. Take your business somewhere else.
FRAUD!!! The zipper on my niece's $300 prom dress was broken when she tried it on, Store offered to fix the dress, but needed 2 weeks to get it done. My niece went back today to get the dress, the zipper is not fixed, and they want her to come back. They refuse to refund her the deposit and refuse to give her a discount for her trouble. Inexcusable services!!
Friendliest, nicest group of ladies at Edwards Macy Bridal! I found my perfect dress with the help of my consultant. We had alot of fun, and shopping was stress free as they pick dresses for you to try on. Will shop there again.
The woman I was supposed to be paired with was very nice. However, she was so inexperienced that she had to have the manager and another associate help us find dresses. The manager was rude and obviously had very little patience. Also, I asked for fit and flare. Instead of telling me that they didn't have what I wanted they tried to find other dresses for me to try on...as if they wanted to change my mind. I was extremely disappointed. I am all about helping local businesses, but unfortunately this business will never have me walk through their front door ever again. This place honestly deserves no stars and needs to be removed from all search engines.
If I could rate this bridal salon higher I would! This is absolutely the BEST shop in Lakeland. I started my day here, went to two other shops, and then came back to purchase my dress. The shop is clean and well lit. The dresses are well kept. Above all, the service that was provided to me by all of the staff was exceptional! I told Katherine what I thought I wanted and she pulled dresses for me. She took note of what I did and did not like and only brought me things that fit that criteria. Everyone was extremely patient, had personality, was helpful, and very informative. I HIGHLY recommend this shop! Do not waste your time anywhere else.