I have had good experiences with the hair salon. They are not pushy with sales which I appreciate. I like the fact they have extended hours too.
I stopped in to this Ulta for a a TRIM of my hair. Asked to have 2 inches cut off, don't put in layers, don't touch the bangs. While yammering on about how bobs are all the rage right now Sondra hacked off at least 6 inches! Obviously, I now have the hairstyle SHE likes! Absolutely furious and will never set foot in an Ulta again. (Was charged $47 for what was supposed to be a simple trim.).
I wish I could give them Zero stars ... they made me wait 30 Minutes just to cancel on me. The worst customer service ever. Save yourself a time and don't go here for a haircut. They have the worst customer service!!!!
Great customer service and wonderful atmosphere.
I went to this salon to get my hair cut and styled. I simply wanted a trim with my layers cleaned up. After the cut they did an okay looking blowout and flipped up the ends. Hours later I took a shower and fully straightened my hair only to discover my hair was cut crooked. There was an obvious slant and when pulled forward you can tell the two sides are easily an inch or more different in length.
Although this location has a small store, the people more than make up for that. No abrasive selling and they listen, which is a lost art. Hope it stays that way!