Apartments in Lakeland, FL

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This place sucks my apartment floods everytime it rains and the staff here has done nothing about it this place is crap been here 2 years and these ppl will not fix anything my fridge was leaking and maintenance said it was condisation lol it was not i fixed it my self anyway dont move here they are raising rent amd still not worth the pay

I have never had a single complaint about living at Carlton Arms of South Lakeland, everything about the apartment complex is wonderful.

If I have ever needed work done at my apartment here at Carlton Arms of South Lakeland, anything I need is taken care of within the day I request it.

I have only once requested a repair to be done at my apartment and it was with regarding our dishwasher. They came right away, it was so convenient.

I moved in by July of 2015. At the time of the moving, the apartment they gave me came with a defective AC System which needed two loads of Freon gas to start cooling down and a not accurate thermostat that was replaced three times to make it reliable. I had to stand in this situation for 2 weeks before maintenance solved the issue. A dangerous outstanding screw, popping out of one of the apartment walls (somebody in maintenance, instead of cutting it off decided to paint it to camouflage it) hurt my back when moving the furniture in. The front door had a lock that opened from inside only if the key was inserted, making it difficult to evacuate quickly in case of emergency. The back door downstairs area were infested with alive annoying wasps and their nests. The refrigerator's door was out of axle and had a considerable space between in which the cold leaked. Alive roaches and ants were found in the move in cleaning session. Electrical outlets and light sockets needing replacement. ALL OF THIS AT THE TIME I MOVED IN. It was evident that the apartment was not ready, even though they have notice of my moving 60 days prior the moving date.I escalated it to corporate, Insula Companies in Sarasota. Even there the management is the worst I ever have the chance to deal with. They put in the contract to communicate with local and regional management only in writing and when I started doing it, they answer back saying that I should communicate these issues to local management verbally. It looks that nobody knows how to do a decent job in this apartment complex management.

I have been living here at Carlton Arms for about 6 years now and everything is going great. They are very good about keeping the complex nice and clean and the hallways of the apartments are always well taken care of as well. I have loved living here and I dont see any reason to leave.

Horrible place to live. Don't be drawn by the great surroundings. This place is poorly managed by two ladies who don't know the word Customer service. You definitely deserve better for the price. Poor maintenance, no preventative maintenance and bug infested. If you like bugs living with you then you'll love this one. If not, don't get into something that apparently is expensive to get out of. They nearly poisoned my dog with careless extermination treatments and didn't care. Oh well, gate never works yet they market the property as a gated community.

I cannot complain about anything when it comes to living at Carlton Arms, this is a very beautiful apartment complex. I really enjoy my apartment here.

Worst place to live in Lakeland! The apartments look nothing like the pictures or the show model. When we moved in the toilet flood the entire apartment and the refrigerator was full of rotten food. They didn't even bother to sweep up the place. We had to fight to get the bathrooms remodeled (and call in code enforcement to cite them) because the fixtures were busted and instead of cleaning the tub, they just painted over it causing the mold to constantly bleed through. They use paint to fix EVERYTHING! Dirty wall, part over it! Mold and mildew, paint it. Broken cabinet door, paint it (the cabinet door finally gave and broke my toe while I was brushing my teeth). We went 2 weeks without AC and got a window unit to hold us over until they could get around to fixing it. The flooring is not properly fixed to the floor, so you end up stepping on carpet tack strips and tripping over peeling vinyl flooring. Maintenance is a joke and the office staff are rude and unhelpful. We have battled bed bugs twice (we were told to just not use the electrical outlets and to tape them up to prevent future infestation) and now we have rats! To make matters worse, the kitchen cabinets are not rotting! We are trying to move out, but the staff is bad mouthing us to other landlords and is now demanding a rent increase! Run as fast as you can from this property!

I would say we are happy tenants at Carlton Arms South Lakeland. We are currently leasing an apartment and we plan to renew our lease. We are very satisfied with everything we have here.