1133 Old Dixie Hwy, Lake Park, FL 33403
Phone: (561) 844-1283
Window Doctor Screens
Services: Repair Screens, Window Repair
We put a call in to have a tech give us an estimate and set up an appointment. I was told the tech would be able to perform the work that day- after charging a $65 service fee the tech could not perform the work.. Too late in the day. His estimate seemed high so he said the owner call us within the following 2 days to give us a price. We never received a call, so we called them. We had to take it upon ourselves to email them because they never called. My husband spoke to the owner on the third day and she went over the estimate for our repairs. Following their conversation, I spoke to the owner as well. She was extremely rude and loud over the phone, even telling me that me and my "darling" (my husband) could make the decision on whether or not to use them and told us that maybe we should hire a handyman. Very inappropriate way to handle business and over-priced for their repairs..I do not recommend this company whether they've been in business for 40+ years or not!
DO NOT USE THIS COMPANY!! Terrible experience. They repaired 3 of my windows and their work did not even last 6 months! 6 months and hundreds of dollars later I was exactly where I started, with 3 broken windows. I called them to come back and repair their obviously incompetent work and they wanted to charge me full price. It reaks of all the car mechanic horror stories (scams) we've all heard about, except with windows. Save yourself time and money, call someone else. Don't get scammed. AVOID THE WINDOW DOCTORS!
Customer service is our #1 priority. We have been in business since 1967 and never treat our customer this way. We don't recall doing business with this person, and to who ever you are please call us and we will be happy to help you. We rectify all of our jobs and never leave a customer unsatisfied.
05/04/2011Provided by Citysearch -
My experience with Window Doctor was beyond deplorable. I called them on a Thurs morning after several referrals for an emergency repair and was told that they couldnt get me on the schedule until Monday but considering the circumstance would try to get their guys to come over after an install they had at least to measure and board up by the end of the day. I was a victim of a break in and have three small children. They called at the end of the day and said maybe the next day. They called at the end of Friday and apologized and said Monday. They called at the end of the day on Monday and said they needed to get me on the books to guarantee an appt... I had thought I was on the books! Way to leave a single mother, already a victim of an attack w/3 small children w/a window smashed allowing the elements and all other crazies into her home. Absolutely most ridiculous customer service experience. Express Window came the same day and had new window in in 2 days..
Hands down the best custemer service I have had in a very long time. I live out of the area and was looking for some repalcement parts for some old windows. Joanne answered the phone and was very knowledgeable and helpful. Through sending some pictures she was able to find me the parts I needed. It was an absolute pleasure doing business with them. I highly recommend this company given the service I recieved.