Lowe's Home ImprovementAdd to Favorites
401 N Congress Ave, Lake Park, FL 33403
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Please contact the business for updated hours/services due to the COVID-19 advisory.
|Mon - Fri:|
Fax: (561) 207-9040
Bike Parking: Yes
Specialties: easy returns, free delivery, free haul away, Lowe's gift cards, easy exchanges, free shipping
Store manager, Rob Thompson at Lowe's store 1720, is the worst employee I have ever encountered at any store in my entire life. He made it his personal vendetta to make my Lowe's experience the worst it could possibly be because I questioned the price match policy listed online. I had two separate interactions with him on September 30, 2015, spending a total of over three hours in store 1720. In both situations, he was dismissive, rude, uncaring, disrespectful, unconcerned, and overall a mean person. He belittled my husband and I and I truly believe he enjoyed wasting our time as he ignored our requests and hid in his office. He literally was telling his employees not to help us and to deny our request to combine two appliance receipts which was needed for a rebate. The customer service representative at store 1720 said it didn't make sense and they didn't understand why he wouldn't approve such a basic request. We left store 1720 and traveled to store 1962. Michael, who works in customer service at store 1962, spent less than five minutes combining the two receipts; a task Rob said couldn't be done. Rob Thompson is unprofessional and I am disappointed and hurt by the way my family was treated. We spent $1,472.07 in Lowe's and I am utterly shocked that someone like Rob is still employed by Lowe's, let alone in a position of power.