To the people who rate 1 star for long wait, what do you expect from a busy cell phone store that's clearly busy for their excellent customer service. Lake Orion Sprint store is the definition of GENUINE customer service. I've been coming here for years. They go above and beyond to make sure they meet and satisfy every single customer's needs. If you ever have an issue I guarantee it was from the Company, not the store. Yeah, they're Sprint but don't shoot the messenger. They're also extremely educated here as well. Manager LOU is THE BEST IN THE GAME.Point blank period. God Bless You!!!
Worst service experience they messed up our entire account. Spent hours in that store nothing was fixed. Took sprint hours to fix . They lied about what they had done and continued to mess up our account. We had 10 lines of service with them. They put no value in our business.
I have been going to the Lake Orion store for about four years , the staff that is there now is excellent they listen and take care of your needs and if they can't they tell you how or what can be done. Lou runs the store in a very professional manner. And his staff follows suit ! Won't go to any other store.
This specific store has the best employees working there and they take good care. I drive past 2 Sprint stores to go to those people.
This sprint store has the best customer service I have ever experienced!! We have 7 phones thru them and anytime we have any sort of problem they resolve it right away, and go above an beyond! Sam and mike are always attentive and ready to help as soon as we walk in the door. Definitely 5 stars!
Worst experience ever i sat in the store for 4 hours! They told me my phone would be in the next day i ordered it sept 29 its now oct 13 still havent gotten them! They said they lost my order how? Will never go there again not even to pay a bill! I wouldnt advise anyone to order phones from there!