I wish I would have read the reviews before i took my laptop because it was slow and battery was not working. FIrst they didn't replace the battery and then computer still doesnt work and they said it was fine when it left the shop. They are shady, I would definetely avoid!! Horrible customer service, and they never call to let you know when your computer is done, so you have to be on them or forget about it. I made the mistake to pay them upfront before it was completed so they were of course they were in NO hurry. Laptop is now garbage, and paid over 200 for repair. I wanted to give business to a local shop but I will never go there again. I will be contacting the BBB about this place for sure, and if you had bad dealings with them you should to!!
17006 Ecorse RdAllen Park, MI 48101
Worst customer service ever. Brought our laptop in due to broken hinges. Took almost 3 weeks with no communication as to the service unless we called them. When we did pick it up, brought it home, booted up and nothing on the screen except artifact. Were told, it was done incorrectly, back to the store and another 3 days for service. Apparently, there is no quality control. The lack of professional staff is also an issue, no one knows what the right hand is doing. Never again.
AVOID AT ALL COSTS!! I would have given them ZERO stars if that were an option.After taking a month to fix the hinge on my daughter's laptop, a repair they estimated would take about a week, they returned it to her today with a non-functioning hard drive. They claim they never did anything with the hard drive, other than remove it to fix the hinge, but it worked when she took the computer in, and now there it nothing on it, and when she tries to start the computer, the screen displays a message saying there is a problem with the hard drive. How can this not be their fault? And how can they have the nerve to charge her anything at all? Even though they would have sent it out, Best Buy would have been faster, and definitely would have taken responsibility for ruining the hard drive. Egghead Computer is cracked up.