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Hours
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Neighborhood
Greenwood at Lake Mary
Categories
Bakeries, Restaurants

Reviews

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pjkosman

03/06/2012

Provided by Citysearch - 
Overall
Horrible!!!

After spending $120 on a very overrated cake, I will definitely not be going back!! The staff failed to give my husband the entire order when he went to pick up her 1st birthday cake which consisted of the smash cake also. I was given no choice at this point but to go to Publix & have them make me one which matched only so well, but have to say it was much tastier! In addition, they failed to follow specific instructions regarding the decorating. Even after calling & leaving a voicemail I never received a call from Karen the owner!!! Very very disappointed in this overrated business!! Do not order a cake unless you plan on watching them decorate it!!

ajawaid

07/18/2008

Provided by Citysearch - 
Overall
Highly unprofessional!

After reading all the wonderful reviews , we decided to try Cupcake crazy for their cupcakes for my daughter's birthday. The estimate for the job was really expensive but based on Karen's promise to deliver us a piece of art that would last in our memories forever we decided to go for it. Unfortunately, the results were not even close to what she had built our expectations to be.
To be direct these were our complaints:
- the decoration of the centerpiece cupcakes was unappealing (don't ask them to create any figurines for you)
- they centerpiece cupcakes were wobbly and became deformed because of their weight (we would expect experts to factor such things into their design)
- even though we gave them our list of flavors, they included a number of their own basic flavors which none of our guests (kids) liked.

Before writing this review we tried to contact Karen to resolve our issues and she didn't return our call, and when we finally got a hold of her she was not interested in our concerns. Instead she rambled on about how great she thought the cupcakes looked and made personal jabs at us, telling us to go to other bakeries, like Bake Me a Cake, because we mentioned that they did an awesome job with our last cake. We had called her with good intentions and expected she would listen to our concerns so that perhaps other customers would not go through what we did. Unfortunately, she did not give us a chance and hung up on us in mid conversation.

To be fair, we do like Cupcake Crazy's cupcakes that they offer at their shop. We wish they can learn from this experience and be more professional with their customers.