this Enterprise location is the worst car rental business I have every been to, Manager Natalie was no help what so ever I was told the day before I would have a car ready for me at no charge to me (car accident that was not my fault) they wanted a 50.00 deposit to rent a car I did not have a credit card for them to use even though I was told no charge to me. Natilie said if I could use any family members credit card tlhey could give me the rental, so I got a family member to come to enterprise to use there credit card, so then Natalie said oh you can,t rent the car because my name was not on credit card then it went up 250.00 because I have a California drivers license (just moved to Lake Havasu) I was not told any of this when I booked the reservation. I informed enterprise that I have a California drivers license when I called them to book reservation, they said oh no problem they would have rental ready for me the next morning. They lied to me and now my car is at the shop being fixed and I have no car. Also spoke to main manager Moses same bs they could not help me, If you like problems this is the place to go , or if you don,t like bs stay away from this business. Will be reporting them to corporate and better business bureau.
Pitiful! Made the reservation then found out I needed references and various documents that I didn't know about. Natalie, the manager, was no help and offered no help. Natalie told me one thing on the phone, then another in person. Typical Havasu help! Unprofessional, undependable and unapologetic. Don't recommend this place or the company. Can't even cancel my reservation using their website.
When I called a week ahead of time to schedule a pick up, I was told by the manager, Natalie that they do not schedule pick ups, to call the day of the rental and they would pick me up when they could. However, she suggested that I could call a taxi to get to enterprise since this was just a courtesy shuttle they offered. What? When you call enterprise the first thing they say is, We pick you up. I was getting a little nervous since I had to be on the road by 9am and Enterprise in Lake Havasu does not open up until 8am so I called the day before my rental. Got the same run around from Natalie the manager, NO guarantee that they can pick me up. I have been using Enterprise for years but will rethink it now since the reason I use them is that they will pick you up. I will be telling everyone I know as I do not want anyone to go through what I went through. Very disappointed in the service at Enterprise in Lake Havasu and Natalie the Manager. Also, everything in Lake Havasu is only 4 to 5 minutes away. It only took 4 minutes to get to Enterprise from my location in Lake Havasu. Natalie could have sent out the driver to pick me up and still be back in PLENTY of time to take the two people home after they checked their cars in but NO, Natalie cannot handle this. She has to have the shuttle driver wait until everyone is checked in first and then pick up anyone on the way back to the office. Really.
Love the service and choices enterprise rentals have. Kind, patient and professional personnel. My only choice for renting a vehicle in Lake Havasu City, Az.
Reserved a car a week in advance, called ahead the day of rental to be sure they knew I would be picking it up late in the afternoon. Got there and they did not have the car class I reserved - said they gave it away because I was late. Had to take a much smaller car, then had to return it because it was so badly maintained I was afraid to drive it far. CSR's were very impolite and unapologetic. Rented for years from National, had excellent service. I see that things have changed. I won't be renting from Enterprise again.