I was having trouble with an app on my phone. Went to the Apple Store they said they couldn't help after I waited about one and a half hours for my turn at the "Genius Bar". Left the store and saw A Wireless. Spoke to Elham and explained the problem and he said he loved challenges. he worked about 20 minutes and was successful. I was sooooo pleased. While I was waiting another lady came over after unsuccessful help at Apple and he solved her problem too. He was a very polite, great representative for Verizon. Kudos to Elham!