The worst possible customer service I have ever experienced. While vacationing at The Abbey Resort, mama Cimino's was recommended by the front desk as being a local restaurant that would deliver late. I called the restaurant to verify this information. I was told "We're swamped today and won't be able to deliver there without a $30 order. So we decide we order later and pick it up. I then asked about the Tues special of buy 1 pizza and get 1 free. I was told yes they have it. Next I asked how late were they open and told til 1am. I called to place my order at 12:03am and when I asked again about the BOGO I was rudely told that it ended at 12am by the "manager!" I told him that he never said that on the phone. He adamantly told me that he never spoke to anyone about that today. After I reminded him of what he said, then he states "Well, that was 4 hours ago!" Exactly, I planned for a late night meal. He goes on to say that the website states til 12am. It does not! There are no times listed on the home page that tells you the daily specials. It takes about cash only, excludes hurricane, but no where does it say to 12am. The "manager" says it's been that way for years. I tell him no thanks based on his service and the lack of communication. I go online to check if I missed the times on the site, and confirm that it is not listed. I call back to tell him and he rudely states that he has no time to check what the website says even though he originally swore that he states the time. He proceeds too hang up on me while I ask for his name. I call back for his name to include in this review, and I am yelled at again and told that I am harassing. Needless to say, I did not get his name, but he is the "only person who answers the phone."If this establishment cared anything about their customers, they would honor what they have in black and white on their own website.
Ordered on Thanksgiving nite...X-Large pizza and an entree salad..Said it would take 45 min...after an hour, called and said he would be there shortly...after almost 20 minutes, I asked him why so long, and the owner that was delivering used the excuse that "We are the only ones open tonite" After closing the door on him, we noticed that the pizza was nasty and greasy, cold, and looked old..got a side salad instead of an entree salad like I ordered...Not the first time this place has failed in our eyes, buy we try to give the mom and pop places the benefit of the doubt, but we work hard for our money, but not for crap!!!!! PASS THIS ONE BY!!!!
My family and I went to the restaurant she it first opened for the day. When we walk in waiting to be seated, there's a boy playing an arcade game right by the entrance. At first, we thought he was just a customer and paid no attention to him. After five minutes of waiting, the boy playing the arcade game goes into the kitchen to tell someone customers were there. Very uprofessional.When we were served our dinner, there was old pizza sauce from the night before still on the plates.We took plates off a different table, which, as you guessed, were also dirty.Horrible service.
Another lousy pizza place in Lake Geneva! Breadsticks were stale! Pizza sauce had no flavor to it at all! Dont waste your time going here. With food quality this bad they wont be in business long
Great Pizza! Customer Service, Not So Great! Got Accused Of Lying About Not Getting Part Of My Order! The Best Part I Had To Call Twice Before I Got To Talk To A Manager, Then Got Attitude! Won't Go Back!
I attended an event catered by Celebration over the holidays and cannot say enough about how great they were! The food was very fresh and hot which, honestly, I was not expecting at a catered event. I was very surprised by how tasty everything was. The staff was awesome and my plates were cleared before I even realized it! Very nice. I'll definitely recommend them to my friends.
best place to eat very reasonable great Italian food owned by the greatest person in the world if i want good food i would always choose MAMA CIMINOS any day, and the wait staff is excellent
the place is like you expect pf a chicago pizza joint in wi